Customer loyalty : how to earn it, how to keep it

Author(s)

• Griffin, Jill

Bibliographic Information

Customer loyalty : how to earn it, how to keep it

Jill Griffin

（The Jossey-Bass business & management series）

Jossey-Bass, 1997, c1995

• : pbk

Note

Includes bibliographical references (p. 229-235) and indexes

Originally published: Lexington Books , 1995

Details

• NCID: BB19586140
• ISBN:
  • 0787908606
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco, Calif.
• Pages/Volumes: xii, 242 p.
• Size: 24 cm
• Classification:
  • NDC9 : 675.2
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Consumer satisfaction
  • LCSH : Customer services
  • LCSH : Customer relations
• Parent Bibliography ID:
  • BA28227152