Dynamic quality management for cloud labor services : methods and applications for gaining reliable work results with an on-demand workforce
Author(s)
Bibliographic Information
Dynamic quality management for cloud labor services : methods and applications for gaining reliable work results with an on-demand workforce
（Lecture notes in business information processing, 192）
Springer, c2014
- : [pbk.]
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Note
Includes bibliographical references (p. 203-212) and index
"This book was originally written as a PhD thesis with the Karlsruhe Service Research Institute (KSRI) of the Karlsruhe Institute of Technology (KIT) in Germany."--Acknowledgments
Description and Table of Contents
Description
How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester?
Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon's Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs).
Robert Kern's work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts.
Table of Contents
Part I Introduction.- 1 Introduction.- Part II Fundamentals of Cloud Labor Services.- 2 Cloud Labor Services.- 3 Quality Management for Cloud Labor Services.- Part III Dynamic Quality Management for Cloud Labor Services.- 4 Statistical Quality Control.- 5 Core Model.- 6 Model Variations.- Part IV Evaluation and Case Studies.- 7 Toolkit Development.- 8 Evaluation of Core Model.- 9 Evaluation of Model Variations.- Part V Conclusion.- 10 Conclusion.
by "Nielsen BookData"