Implementing virtual reference services : a LITA guide
Author(s)
Bibliographic Information
Implementing virtual reference services : a LITA guide
（LITA guides）
ALA TechSource, 2013
- : pbk
Available at 2 libraries
Note
Includes bibliographical references (p. 137-142) and index
Contents of Works
- Virtual reference services : considerations and technologies / Beth Thomsett-Scott
- Using twitter for virtual reference services / Ellen Hampton Filgo
- Using google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray
- Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque
- Instant messaging for virtual reference / Beth Thomsett-Scott
- Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo
- My info quest : a national text reference message service / Lori Bell, Lili Luo, and Tom Peters
- AskColorado : a collaborative virtual reference service / Kris Johnson
Description and Table of Contents
Description
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.
by "Nielsen BookData"