Assessing service quality : satisfying the expectations of library customers

著者

• Hernon, Peter
• Altman, Ellen
• Dugan, Robert E.

書誌事項

Assessing service quality : satisfying the expectations of library customers

Peter Hernon, Ellen Altman, Robert E. Dugan

ALA Editions, an imprint of the American Library Association, 2015

3rd ed

• : paper

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BB21417394
• ISBN:
  • 9780838913086
• LCCN: 2014042718
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Chicago
• ページ数/冊数: xiii, 218 p.
• 大きさ: 28 cm
• 分類:
  • LCC : Z711
  • DC23 : 025.5
• 件名:
  • LCSH : Public services (Libraries) -- Evaluation
  • LCSH : Public services (Libraries) -- United States -- Evaluation