Assessing service quality : satisfying the expectations of library customers

Author(s)

• Hernon, Peter
• Altman, Ellen
• Dugan, Robert E.

Bibliographic Information

Assessing service quality : satisfying the expectations of library customers

Peter Hernon, Ellen Altman, Robert E. Dugan

ALA Editions, an imprint of the American Library Association, 2015

3rd ed

• : paper

Note

Includes bibliographical references and index

Details

• NCID: BB21417394
• ISBN:
  • 9780838913086
• LCCN: 2014042718
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Chicago
• Pages/Volumes: xiii, 218 p.
• Size: 28 cm
• Classification:
  • LCC : Z711
  • DC23 : 025.5
• Subject Headings:
  • LCSH : Public services (Libraries) -- Evaluation
  • LCSH : Public services (Libraries) -- United States -- Evaluation