Conflict and communication
著者
書誌事項
Conflict and communication
SAGE, c2017
- : pbk
- タイトル別名
-
Conflict & communication
大学図書館所蔵 全4件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references (p. 243-254) and index
内容説明・目次
内容説明
Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
目次
Chapter 1: Conflict in Our Lives
Popular Attitudes about Conflict
The Academic Study of Conflict
Learning New Conflict Management Skills
Listening and Empathy
Chapter 2: Power and Conflict Styles
Definitions of Power Applied to Conflict
Western Conflict Styles
Non-Western Conflict Styles
Conflict Coaching
Chapter 3: Deconstructing Conflicts
Data Sources for Systematic Analysis
Two Methods of Conflict Analysis
Change-Oriented Conflict Analysis
Sample Conflict Analysis
Chapter 4: Culture and Conflict
The Concept of Culture
Individualism and Collectivism
High- and Low-Context Cultures
The Concept of Face
Intercultural Conflict
Chapter 5: Negotiating Skills and Resolving Conflicts With Others
Negotiation Strategies
Negotiation Tactics
Negotiation Skills
Negotiation Ethics
Cultural Issues
Conflict Coaching
Chapter 6: Dealing With Anger, Aggression, and Bullying
Anger
Aggression
Bullying
Chapter 7: Mediation Skills
Development of Mediation
Mediation in Indigenous Societies
Styles of Mediation
Conducting a Facilitative Mediation
Mediation Ethics
Applying Mediation Skills
Chapter 8: Online Dispute Resolution
Limitations of Online Dispute Resolution
Advantages of Online Dispute Resolution
The Process of Online Dispute Resolution
Closed-Circuit Television
Telephone
Social Media
Chapter 9: Apologies, Forgiveness, and Reconciliation
Apologies
Forgiveness
Reconciliation
Justice
Chapter 10: Conflict in Organizations and Families
Workplace Conflict
Family Conflict
Narrative Mediation
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