Conflict and communication
著者
書誌事項
Conflict and communication
SAGE, c2017
- : pbk
- タイトル別名
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Conflict & communication
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注記
Includes bibliographical references (p. 243-254) and index
内容説明・目次
内容説明
Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
目次
Chapter 1: Conflict in Our Lives
Popular Attitudes about Conflict
The Academic Study of Conflict
Learning New Conflict Management Skills
Listening and Empathy
Chapter 2: Power and Conflict Styles
Definitions of Power Applied to Conflict
Western Conflict Styles
Non-Western Conflict Styles
Conflict Coaching
Chapter 3: Deconstructing Conflicts
Data Sources for Systematic Analysis
Two Methods of Conflict Analysis
Change-Oriented Conflict Analysis
Sample Conflict Analysis
Chapter 4: Culture and Conflict
The Concept of Culture
Individualism and Collectivism
High- and Low-Context Cultures
The Concept of Face
Intercultural Conflict
Chapter 5: Negotiating Skills and Resolving Conflicts With Others
Negotiation Strategies
Negotiation Tactics
Negotiation Skills
Negotiation Ethics
Cultural Issues
Conflict Coaching
Chapter 6: Dealing With Anger, Aggression, and Bullying
Anger
Aggression
Bullying
Chapter 7: Mediation Skills
Development of Mediation
Mediation in Indigenous Societies
Styles of Mediation
Conducting a Facilitative Mediation
Mediation Ethics
Applying Mediation Skills
Chapter 8: Online Dispute Resolution
Limitations of Online Dispute Resolution
Advantages of Online Dispute Resolution
The Process of Online Dispute Resolution
Closed-Circuit Television
Telephone
Social Media
Chapter 9: Apologies, Forgiveness, and Reconciliation
Apologies
Forgiveness
Reconciliation
Justice
Chapter 10: Conflict in Organizations and Families
Workplace Conflict
Family Conflict
Narrative Mediation
「Nielsen BookData」 より
