Complaints and impoliteness in service encounters : a mixed method analysis

Author(s)

    • Geluyken, Ronald
    • Kraft, Bettina

Bibliographic Information

Complaints and impoliteness in service encounters : a mixed method analysis

Ronald Geluyken, Bettina Kraft

(LINCOM studies in pragmatics, 30)

LINCOM GmbH, 2016

Other Title

Complaints in service encounters

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Includes bibilioraphical references

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