Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology
著者
書誌事項
Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology
Springer, c2017
大学図書館所蔵 全4件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
"The Third International Conference on Serviceology (ICServ2015) was held July 7-9, 2015, in San Jose, CA, USA"--Pref
Includes bibliographical references
内容説明・目次
内容説明
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.
This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
目次
A new service class scheme for service innovation in Japanese automation industry.- Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services.- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design.- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes.- A Creed for Service Designers.- Design Support System for Sightseeing Tours.- Service Data Model in Design Support System for Sightseeing Tours.- Design of Localized Science Education Program for Cultivating Inter-generational Community.- How to generate sustainable services?.- A Service Innovation for reducing Food Adulteration problem in Bangladesh.- Challenges to Deploy Service Design in Organizations: Analysis through "Scaling Up" Workshops.- Generalized Service Process Expressed by Context-Free Grammar.- Realization of Mobility as a Service in View of Ambient Intelligence.- Customer Experience in traditional and modern retail formats: Case study of Vietnam.- A combinatorial auction based approach to staff shift scheduling in restaurant business.- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant.- The efficient provision of culture-sensitive services - a modularization approach.- Nurse Bed Care Activity Analysis for Intelligent Training Service.- An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh.- Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter.- Method of Building Conceptual Preference Model based on Personal Purchase Records for Retail Service improvement.- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person.- An analysis of key factors of the "Omotenashi-consumption" in restaurants.- Structural Equation Modeling of Purchase Funnel.- Toward Sports training service with the interactive learning platform.- VR|ServE: A Software Toolset for Service Engineering using Virtual Reality.- Productivity improvement and stress reduction by showing information to a surveillance worker.- Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression Analysis.- "Kizkey" is the key for a better care service.- Role of Servicing Activity Visualization in Quality Control Circle.- Physiological Detection of Satisfaction for Services by Body Motion Wave revealing Unconscious Responses reflecting Activities of Autonomic Nervous Systems.- The effects of wait time, length of stay and hospital rehabilitation on the structure of patient satisfaction.- Service Satisfaction and the Consciousness-Attitude Gap for Foreign Tourists Visiting Japan.- Service as Artifact: Reconsideration of Value Co-creation.- Development of Conceptual Framework for Value Co-creation of Service based on the Japanese Governmental Service Science Research Program.- An Interactive Model for the Synthesis of Service Functions through Use Processes.- Statistical Estimation of Software Quality in Hospital Information System.- A Consideration of the Pricing Structure of Aesthetic Services: An Example of Consumer Decision Making with Ambiguous Information.- Designing New Business Development Program Based on Systems Engineering Methodology with Participatory System Analysis in Small and Mid-Size Enterprise.- Qualitative Simulation for Early- Stage Service Design.- Impacts of Seasonal Factors on Travel Behavior -- Basic analysis of GPS trajectory data for Eight months --.- Collaborative Innovation Centers (CICs): Toward Smart Service System Design.- The value of the word of mouth for tasting rice.- Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics Study.
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