The essential guide to workplace mediation & conflict resolution : rebuilding working relationships

著者

    • Doherty, Nora
    • Guyler, Marcelas

書誌事項

The essential guide to workplace mediation & conflict resolution : rebuilding working relationships

Nora Doherty & Marcelas Guyler

Kogan Page, 2008

タイトル別名

The essential guide to workplace mediation and conflict resolution

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注記

Description based on reprinted 2012

Includes bibliographical references (p. [186]-192) and index

内容説明・目次

内容説明

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.

目次

  • Chapter - 00: Introduction
  • Section - ONE: Workplace mediation
  • Chapter - 01: So what exactly is workplace mediation?
  • Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark
  • Chapter - 03: Just how does mediation work?
  • Chapter - 04: Finding your way around conflict resolution: what is special about mediation?
  • Chapter - 05: How mediation can be used within organizations
  • Chapter - 06: Workplace mediation for teams
  • Chapter - 07: Team mediation and group dynamics
  • Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization
  • Section - TWO: Mediation in action: case studies of real life workplace mediations
  • Chapter - 09: Case studies of workplace mediation between two employees
  • Chapter - 10: Case studies of workplace mediation with teams
  • Chapter - 11: Case studies of workplace mediation for boardroom conflicts
  • Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development
  • Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models
  • Chapter - 13: Why and how should managers respond to conflict?
  • Chapter - 14: The philosophy of mediation and the business of empowerment
  • Chapter - 15: 'Beyond mediation': the culture of mediation and organizational development

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