CiNii 図書 - The essential guide to workplace mediation & conflict resolution : rebuilding working relationships

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.

Chapter - 00: Introduction
Section - ONE: Workplace mediation
Chapter - 01: So what exactly is workplace mediation?
Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark
Chapter - 03: Just how does mediation work?
Chapter - 04: Finding your way around conflict resolution: what is special about mediation?
Chapter - 05: How mediation can be used within organizations
Chapter - 06: Workplace mediation for teams
Chapter - 07: Team mediation and group dynamics
Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization
Section - TWO: Mediation in action: case studies of real life workplace mediations
Chapter - 09: Case studies of workplace mediation between two employees
Chapter - 10: Case studies of workplace mediation with teams
Chapter - 11: Case studies of workplace mediation for boardroom conflicts
Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development
Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models
Chapter - 13: Why and how should managers respond to conflict?
Chapter - 14: The philosophy of mediation and the business of empowerment
Chapter - 15: 'Beyond mediation': the culture of mediation and organizational development

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The essential guide to workplace mediation & conflict resolution : rebuilding working relationships

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