Handbook of research on promotional strategies and consumer influence in the service sector
著者
書誌事項
Handbook of research on promotional strategies and consumer influence in the service sector
（Advances in marketing, customer relationship management, and E-services (AMCRMES) book series）
Business Science Reference, c2016
- : hardcover
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Economic growth is directly impacted by a multitude of different industries; in recent years, the service industry has emerged has a significant contributor to the global economy. As such, the effective management of this sector has become a widely studied topic.
The Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector is an authoritative reference source for the latest research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry. Featuring quality factors, marketing tools, and the effects of consumer behavior, this publication is ideally suited for researchers, professionals, and academicians actively involved in the service industry.
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