Conflict management
著者
書誌事項
Conflict management
（Management for professionals）
Springer, c2016
- : [hbk.]
- タイトル別名
-
Konfliktmanagement im Unternehmen
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注記
Includes bibliographical references (p. 133-134)
"Originally published in German with the title "Konfliktmanagement im Unternehmen" published by SpringerGabler in 2014"--T.p. verso
内容説明・目次
内容説明
This book draws on a wide range of
practical examples to describe how conflicts within organisations are
traditionally managed and the complementary conflict management methods that can
be employed. Stephan Proksch clearly explains these innovative methods and their
potential applications. The central focus is on mediation as an effective form
of conflict resolution. Discussion and questioning techniques as conflict
management tools are explained in simple and concise terms.
目次
Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.
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