CiNii Books - Handbook of healthcare management

The Handbook of Healthcare Management is a comprehensive examination of key management practices for global healthcare organizations, arguing that insight into and implementation of these practices is essential for success and sustainability. Expert contributors analyze both existing methods and new developments in healthcare management, through topics including healthcare marketing and customer service, managing human resources and organizational stakeholders, strategic and business planning, high-reliability organizations, and health informatics. The result is a well-rounded collection of strategies to enhance healthcare quality, with emphasis on factors that promote organizational excellence. This Handbook will be invaluable to students in both master and doctoral healthcare management programs, as well as faculty and health services researchers, practitioners in both private and public sectors, policy-makers, and public administrators. Contributors: A. Beardsley, J.W. Begun, N. Borkowski, B.K. Breland, K. Darr, C. Deschamp, E.W. Ford, M.D. Fottler, L.H. Friedman, J. Gill, P.K. Howse, T.R.Huerta, J.C. Hyde, R. Kemp, D. Malvey, A.S. McAlearney, N. Menachemi, C. Molinari, H. Nguyen, S.J. O'Connor, P.A. Paustian, A. Raffenaud, S. Rahurkar, S. Ruff, C.J. Sampson, D.J. Slovensky, D.G. Smith, P.L. Spath, W.L. Tarver, M. Thygeson, J.M. Trimm, J.G. Van Matre, C.F. Wainwright, J.H. Willig, T. Yeung, T. Zhang

Table of Contents

Contents: 1. Managing Complex Healthcare Organizations James W. Begun and Marcus Thygeson 2. Leadership Resilience Pamela E. Paustian 3. High Reliability Organizations Patrice L. Spath 4. Organizational Planning J.M."Mickey" Trimm and John Gill 5. Customer Service Myron D. Fottler and Tina Yeung 6. Human Resources Management Myron D. Fottler, Donna Malvey, John C. Hyde and Clyde Deschamp 7. Disaster Preparedness and Response Bryan K. Breland 8. Organizational Excellence Leonard H. Friedman 9. Communication Charles F. Wainright and Amanda Raffenaud 10. Healthcare Marketing and Social Media Donna Malvey, Alicia Beardsley, Peggy K. Howse and Sandra Ruff 11. Employee Motivation Steve J. O'Connor, Nancy Borkowski and Ross Kemp 12. Organization Change and Transformation Nancy Borkowski 13. Innovations in Healthcare Delivery Donna Malvey, Alicia Beardsley, Hannah Nguyen, and Myron D. Fottler 14. Reducing Medical Errors Joseph G. Van Matre and Donna J. Slovensky 15. HIT to Enhance Patient Care and Organizational Performance Nir Menachemi, Saurabh Rahurkar and Willi L. Tarver 16. The Many Lives of Data James H. Willig 17. Managing Clinical Professionals Timothy R. Hureta, Ann Scheck McAlearney and Eric W. Ford 18. Healthcare Insurance and Finance Dean G. Smith 19. Long-Term Care Carol Molinari and Tina Zhang 20. Ethical Challenges in Healthcare Kurt Darr and Carla J. Sampson 21. The Future of Healthcare: The Editors Weigh In Myron D. Fottler, Donna Malvey and Donna J. Slovensky Index

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Handbook of healthcare management

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