CiNii 図書 - Business process change : a business process management guide for managers and process professionals

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach

1. Business Process Change Part I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?)2. Strategy, Value Chains, and Competitive Advantage3. Understanding Your Enterprise Business 4. The Business Architecture and Organizational Alignment 5. Process Management6. Measuring Process Performance 7. An Executive Level BPM Group Management Part II. PROCESS LEVEL CONCERNS8. Understanding and Scoping Process Problems9. Modeling Processes: Process Diagram Basics 10. Task Analysis, Knowledge Workers, and Decision Management11. Managing and Measuring Business Processes12. Incremental Improvement with Lean and Six Sigma 13. The BP Trends Process Redesign Methodology14. The Ergonomic Systems Case Study Part III. IMPLEMENTATION LEVEL CONCERNS15. Software Tools for Business Process Analysis and Design16. Business Process Management Suites 17. ERP-Driven Redesign18. Conclusions Appendix 1: Business Process Modeling Notation - BPM Core NotationAppendix II: BPM Professional Associations & Standards

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Business process change : a business process management guide for managers and process professionals

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