Co-creation in tourist experiences
著者
書誌事項
Co-creation in tourist experiences
(Contemporary geographies of leisure, tourism and mobility, 67)
Routledge, 2017
- : hbk
大学図書館所蔵 全9件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
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  アメリカ
注記
Includes bibliographical references and index
内容説明・目次
内容説明
The tourist experience is multi-faceted and dynamic, as tourists engage with its formation and creation. The tourists then become vital in creating value for themselves together with the service provider. Experience value cannot be pre-produced, but is co-created between host and guest(s) in the servicescape. The tourist managers can therefore only plan for and facilitate for value co-creation to take place.
This book responds to the need for a critical review of how firms can facilitate and dramatize for enhanced experience value for tourists. As the roles of participants and providers are changing rapidly, new knowledge in terms of how value creation and value co-creation can transpire needs to be generated. The aim of this book is therefore to accentuate the role and importance of the core elements in value creation processes, namely, the customer(s), the setting in which co-creation would take place, and the provider.
Bringing together scholars from diverse areas to address the nature of how the actors co-create values through interaction in different experience settings, the book also serves as a guide to the best practice of co-creation of tourist experiences. It will therefore appeal practically as well as theoretically to scholars and students of tourism, marketing, leisure, hospitality, and services management.
目次
List of illustrations
Notes on contributors
Preface
Acknowledgments
1. Tourist experience creation: an overview
Nina K. Prebensen, Joseph S. Chen and Muzaffer S. Uysal
2. Creating emotional platforms
Sandra Gountas
3. Designing and managing co-creative processes in a holiday environment: the case of French Northern Alpine ski resorts
Isabelle Frochot and Dominique Kreziak
4. Staging for value co-creation in nature-based experiences: the case of a surfing course at Surfers Paradise, Australia
Nina K. Prebensen
5. Designing forest-based wellbeing tourism services for Japanese customers: a case study from Finland
Raija Komppula and Henna Konu
6. Innovation potentials through value proposals: a case study of a museum in northern Norway
Nina K. Prebensen
7. Value co-created in geothermal tourism: the case of the 'ryokan' industry in Japan
Timothy Lee
8. Value creation through heritage and identity
Ruhet Genc
9. Gastronomy in a co-creation context
Ruhet Genc
10. Co-creating customer experience: the role of employees in tourism and hospitality services
Prakash K. Chathoth, Eric S. W. Chan, Robert J. Harrington, Fevzi Okumus and Zibin Song
11. Co-creating the sightseeing experience with and without a guide
Anita Zatori
12. Creating value with seasonal workers through psychological contracts
Kristin Woll
13. Challenges and research directions in co-creating tourism experience
Joseph S. Chen, Muzaffer S. Uysal and Nina K. Prebensen
Index
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