Business process management : 7th international conference, BPM 2009, Ulm, Germany, September 8-10, 2009 : proceedings
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Business process management : 7th international conference, BPM 2009, Ulm, Germany, September 8-10, 2009 : proceedings
（Lecture notes in computer science, 5701）
Springer, c2009
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Includes bibliographical references and index
Other editers: Johann Eder, Jana Koehler, Hajo A. Reijers
