Communication skills for pharmacists : building relationships, improving patient care
Author(s)
Bibliographic Information
Communication skills for pharmacists : building relationships, improving patient care
American Pharmacists Association, c2005
2nd ed
- Uniform Title
-
U. S. pharmacist
Available at 1 libraries
Note
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments
Includes bibliographical references and index
Contents of Works
- Caring, covenants, codes, and commitment
- Developing the relationship
- Choosing to see patients as people
- Listening and empathic responding
- Patient counseling
- Managing the angry patient
- Assertiveness
- Conflict management
- Helping patients with change
- Interacting with physicians
- Supportive communication
- Choosing an appropriate response
- Persuasive communication
- Immediacy: how word choice and nonverbal cues affect the relationship
- Cultural competence
Description and Table of Contents
Description
Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this unique resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.
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