Communication skills for pharmacists : building relationships, improving patient care

Author(s)

• Berger, Bruce A.
• American Pharmacists Association

Bibliographic Information

Communication skills for pharmacists : building relationships, improving patient care

Bruce A. Berger

American Pharmacists Association, c2005

2nd ed

Uniform Title

U. S. pharmacist

Note

"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments

Includes bibliographical references and index

Contents of Works

• Caring, covenants, codes, and commitment
• Developing the relationship
• Choosing to see patients as people
• Listening and empathic responding
• Patient counseling
• Managing the angry patient
• Assertiveness
• Conflict management
• Helping patients with change
• Interacting with physicians
• Supportive communication
• Choosing an appropriate response
• Persuasive communication
• Immediacy: how word choice and nonverbal cues affect the relationship
• Cultural competence

Description and Table of Contents

Description

Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this unique resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.

by "Nielsen BookData"

Details

• NCID: BB2412096X
• ISBN:
  • 9781582120805
• LCCN: 2005001811
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Washington, D.C.
• Pages/Volumes: viii, 212 p.
• Size: 24 cm
• Classification:
  • LCC : RS56
  • NLM : QV 21
  • DC22 : 615/.1
• Subject Headings:
  • LCSH : Communication in pharmacy
  • LCSH : Pharmacist and patient
  • MESH : Pharmacists -- Collected Works
  • MESH : Professional-Patient Relations -- Collected Works
  • MESH : Communication -- Collected Works