Communication skills for pharmacists : building relationships, improving patient care
著者
書誌事項
Communication skills for pharmacists : building relationships, improving patient care
American Pharmacists Association, c2005
2nd ed
- 統一タイトル
-
U. S. pharmacist
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注記
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments
Includes bibliographical references and index
収録内容
- Caring, covenants, codes, and commitment
- Developing the relationship
- Choosing to see patients as people
- Listening and empathic responding
- Patient counseling
- Managing the angry patient
- Assertiveness
- Conflict management
- Helping patients with change
- Interacting with physicians
- Supportive communication
- Choosing an appropriate response
- Persuasive communication
- Immediacy: how word choice and nonverbal cues affect the relationship
- Cultural competence
内容説明・目次
内容説明
Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this unique resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.
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