Outsourceable selves : an ethnography of call center work in a global economy of signs and selves
著者
書誌事項
Outsourceable selves : an ethnography of call center work in a global economy of signs and selves
Ateneo de Manila University Press, c2016
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注記
Includes bibliographical references (p. 261-267) and index
内容説明・目次
内容説明
This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."" – Maria Cynthia Rose Banzon-Bautista
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