Global call center employees in India : work and life between globalization and tradition
Author(s)
Bibliographic Information
Global call center employees in India : work and life between globalization and tradition
（Internationale Wirtschaftspartner）（Research）
Springer Gabler, c2016
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Note
"Dissertation University of Bremen, Germany, 2012"--T.p. verso
Description and Table of Contents
Description
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India's middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
Table of Contents
Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.
by "Nielsen BookData"