Engagement : transforming difficult relationships at work

著者

書誌事項

Engagement : transforming difficult relationships at work

Lee G. Bolman, Joan V. Gallos

Wiley, c2016

  • : cloth

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注記

Includes index

内容説明・目次

内容説明

Master the interpersonal side of management to enhance productivity and boost success Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success. People are the hardest part of a manger's job. No matter how well-matched their skill sets, there is always the potential for interpersonal conflicts and strains to throw the team off-course. This book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success. Find creative solutions to persistent issues Dig into the interpersonal dynamics at work Learn how to handle-and manage-difficult people Apply key strategies for engaging the team This compact, easy-to-apply set of guidelines draws on your leadership skills while providing a strong foundation for a new managerial approach. Effective management is frequently a tightrope between results and morale, and Engagement shows you how to find your balance and steady your team.

目次

PREFACE xiii INTRODUCTION xvii SURE Rules of Engagement xx How to Use This Book xxv PART I REALITY 1 CHAPTER 1 The Choice 3 CHAPTER 2 The Boss 5 CHAPTER 3 A Single Step 7 INTERLUDE 1 Coping with Bullies 8 PART II BEGINNINGS ARE EVERYTHING 15 CHAPTER 4 The Motley Crew 17 CHAPTER 5 SOS 20 CHAPTER 6 The Ally 23 INTERLUDE 2 Managing the Boss 25 PART III COMPLEX CHARACTERS 33 CHAPTER 7 Madison 35 CHAPTER 8 Data 39 CHAPTER 9 Underperforming 41 CHAPTER 10 The Check-in 44 INTERLUDE 3 Learning with Tenacity 49 PART IV THE PLOT THICKENS 55 CHAPTER 11 Clarity 57 CHAPTER 12 Checking It Twice 59 CHAPTER 13 Production 62 INTERLUDE 4 Leading with Purpose 65 PART V FIX OR FOLD 71 CHAPTER 14 Sales 73 CHAPTER 15 A Warning from Michael 77 CHAPTER 16 Hate Your Boss? 79 CHAPTER 17 In Sheep's Clothing 82 CHAPTER 18 Fire Your Star? 86 CHAPTER 19 Back to the Boss 90 INTERLUDE 5 Move On? Push Out? 92 PART VI TEAM WORK 99 CHAPTER 20 The Game Plan 101 INTERLUDE 6 A SURE Tour de Force 106 PART VII A HAPPY ENDING? 111 CHAPTER 21 The New Boss 113 EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117 The SURE Principles: Remember the Basics 120 Conclusion 125 THE SKILLS OF ENGAGEMENT TUTORIAL 126 Stop, Look, and Learn 128 Unhook 136 Revise the Script 146 Engage-Evolve or Exit 150 NOTES 155 ACKNOWLEDGMENTS 166 ABOUT THE AUTHORS 169 INDEX 173

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