Effective police supervision
Author(s)
Bibliographic Information
Effective police supervision
Routledge, 2017
8th ed
- : pbk
Available at 1 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references and indexes
Description and Table of Contents
Description
Outstanding first-line supervisors are essential to the success of any law enforcement agency, yet many officers lack the supervision training necessary to excel. Effective Police Supervision immerses readers in the group behaviors and organizational dynamics supervisors must master in order to lead their teams and to help create an effective police department. Combining behavioral theory and updated case studies, this core text, now in its eighth edition, is a vital tool for all college students pursuing criminal justice courses on supervisory practices, as well as police officers preparing for promotional exams.
Table of Contents
List of Figures
List of Case Studies
Preface
1 Supervision-The Management Task
Transformation
The Need for Accountability Management
Definition of Accountability
Vital Characteristics of Accountability
Five Levels of Accountability
Supervisory Skills Areas (Hu-TACK)
Self-Appraisal
Management Expectations of the Supervisor
Subordinates' Expectations of the Supervisor
Peer Expectations of the Supervisor
References
2 Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life
Definition
Empowerment
Quality Supervision
Process Facilitation
Building Partnerships Within the Police Department
Identifying Stakeholders
Supervising Community Police Officers
References
3 Interpersonal Communications-Striving for Effectiveness
The Importance of Communication Skills
The Communication Process
Communication Patterns
Barriers to Communication
Overcoming Communication Barriers
Feedback
The Art of Listening
Nonverbal Communications
Communicating with Limited English Proficiency Individuals
Intercultural Communications
Communicating with Hearing-Impaired Individuals
References
4 Motivation-A Prerequisite for Success
Why Officers Work
Motivation
Needs-Based Motivation
Motivation-Hygiene Theory
Expectancy Theory
Equity Theory
Sensitivity Theory
How to Motivate
References
5 Leadership-The Integrative Variable
Power
Theories of Leadership
Leadership Continuum
Supervisory Styles
Leadership Mistakes
References
6 Team Building-Maximizing the Group Process
The Individual
The Individual and the Group
Role and Function of the Group
Group Development Process
Group Norms
The Group Process
Group Problem Solving
Conducting Meetings
Groupthink
References
7 Change-Coping with Organizational Life
Factors that Foster Change
Positive Aspects of Change
Accepting Change
Resistance to Change
The Nature of Resistance
Working for Change
References
8 Performance Appraisal-The Key to Police Personnel Development
People Power
Performance Appraisal
The Human Factor
The Validity and Reliability of Performance Appraisal
The Evaluation Interview
Trends in Performance Appraisals
References
9 Training, Coaching, Counseling, and Mentoring-Helping Officers Grow and Develop
Teaching Officers
Formal Training
Civil Liability for Failure to Train Police Personnel
The Police Sergeant's Role as a Trainer
Coaching, Counseling, and Mentoring
Characteristics of an Effective Coach
Principles of Coaching/Counseling/Mentoring
The Supervisor as a Developmental Coach, Counselor, Mentor
Developmental Counseling
The Counseling Process
Mentoring
References
10 Discipline-An Essential Element of Police Supervision
The Nature of Discipline
Discipline in the Ranks
Positive Discipline
Negative Discipline
Sergeants as Disciplinarians
Fair and Equitable Discipline
The Use and Abuse of Discipline
Keys to Effective Discipline
The Hot Stove Revisited
Firm but Fair Disciplinary Action
Types of Disciplinary Actions
Making the Disciplinary Action Stick
Constructive Discharge
Results of Absent Discipline
Personal and Vicarious Liability
References
11 Internal Discipline-A System of Accountability
Police Work
Controlling the Police
Personnel Complaint Investigation Policy
Dealing with Police Occupational Deviance
Social Media Concerns
Personnel Complaints
The Civilian Review Movement
Forecasting and Dealing with Potential Disciplinary Problems
Discipline and the Employee Assistance Movement
References
12 Supervising the Difficult Employee-Special Considerations
Value Statements
Employees as Individuals
Types of Employees
Problem Employees
Millennial Generation
Work Stressors
Personal Problems
Early Warning Systems
Employee Assistance Programs
Critical-Incident Stress Management
Peer Counseling
Fitness-for-Duty Evaluations
References
13 Supervising Minorities-Respecting Individual and Cultural Differences
Coming to Grips with the Past
The Changing Face of America
Supervising Minorities
Dealing with Employees in a Protected Class
Handling Sexual Harassment in the Workplace
Supervising Sexual-Minority Police Officers
Managing a More Educated Workforce
Training for the New Supervisor
References
14 Tactical Operations-Critical Incident Deployment
Critical Incidents
Incident Command System
Role of the First-Line Supervisor in Critical Incidents
Critical Incident Management
Supervisory Span of Control
Tactical Teams
Critical Incident Debriefing
SWAT-Special Weapons and Tactics
Militarization of the Police
References
15 Labor Relations-Problem Solving through Constructive Conflict
Sowing the Seeds of Unionism
Management Rights
Understanding Labor Relations
Selecting a Bargaining Agent
Collective Bargaining
Union Goals
Dealing with Grievances
Impasse Resolution Through Job Actions
Union-Management Relations
Contract Administration
Role of the Sergeant in Collective Bargaining
Interest-Based Bargaining Process
References
16 Homeland Security and Terrorism-A Changing Role
The Nature of Terrorism
Domestic Terrorism
Foreign Terrorism
American Response to Terrorism
Local Response to Terrorism
Information Versus Intelligence
Identifying Potential Terrorist Targets
Police Supervisor's Role
References
Name Index
Subject Index
by "Nielsen BookData"