Nordstrom way to customer experience excellence : creating a values-driven service culture
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書誌事項
Nordstrom way to customer experience excellence : creating a values-driven service culture
Wiley, c2017
3rd ed
- : pbk
- タイトル別名
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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
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注記
Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
Includes index
