Nordstrom way to customer experience excellence : creating a values-driven service culture

書誌事項

Nordstrom way to customer experience excellence : creating a values-driven service culture

Robert Spector & Breanne O. Reeves

Wiley, c2017

3rd ed

  • : pbk

タイトル別名

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization

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注記

Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization

Includes index

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