Reference and information services : an introduction

著者

書誌事項

Reference and information services : an introduction

Kay Ann Cassell, Uma Hiremath

Facet, 2018

4th ed

  • : pbk

大学図書館所蔵 件 / 全2件

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注記

Includes bibliographical references and indexes

内容説明・目次

内容説明

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including: ethics, readers’ advisory, information literacy, and other key aspects of reference librarianship; selecting and evaluating reference materials, with strategies for keeping up to date; assessing and improving reference services; guidance on conducting reference interviews with a range of different library users, including children and young adults; a new discussion of reference as programming; important special reference topics such as Google search, 24/7 reference, and virtual reference; and delivering reference services across multiple platforms. As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today’s libraries.

目次

PART 1: FUNDAMENTAL CONCEPTS 1. Introduction to Reference and Information Services 2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews 3. Finding the Answer: Basic Search Techniques. PART 2: INTRODUCTION TO MAJOR REFERENCE SOURCES 4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks: Bibliographic Resources 5. Answering Questions about Anything and Everything: Encyclopedias 6. Answering Questions That Require Handy Facts: Ready Reference Sources 7. Answering Questions about Words: Dictionaries, Concordances, and Manuals 8. Answering Questions about Events and Issues, Past and Present: Databases (and Indexes) 9. Answering Questions about Health, Law, and Business: Special Guidelines and Sources 10. Answering Questions about Geography, Countries, and Travel: Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides 11. Answering Questions about the Lives of People: Biographical Information Sources 12. Answering Questions about Government and Related Issues: Government Information Sources PART 3: SPECIAL TOPICS IN REFERENCE AND INFORMATION WORK 13. When and How to Use the Internet as a Reference Tool 14. Readers' Advisory Services - Cindy Orr 15. Reference Sources and Services for Children and Young Adults - Meghan Harper 16. Information Literacy in the Reference Department PART 4: DEVELOPING AND MANAGING REFERENCE COLLECTIONS AND SERVICES 17. Selecting and Evaluating Reference Materials 18. Ethics in Reference - Angela Ecklund 19. Managing Reference Departments 20. Assessing and Improving Reference Services 21. Reference 2.0 22. The Future of Information Service.

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