Managing people in the hospitality industry
Author(s)
Bibliographic Information
Managing people in the hospitality industry
(Hospitality essentials series / series editor, Roy C. Wood)
Routledge, 2019
- : pbk
- : hbk
Available at 7 libraries
  Aomori
  Iwate
  Miyagi
  Akita
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  Tochigi
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  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
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  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
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  United States of America
Note
Includes bibliographical references (p. [203]-204) and index
Description and Table of Contents
Description
This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry.
Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice.
Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.
Table of Contents
- Part 1. Management Judgement and decision-making. Chapter 1 Management decision-making Chapter 2 Personal and organisational knowledge Part 2. People at work Chapter 3 The importance of a good start Chapter 4 Motivation Chapter 5 Negative behaviour Chapter 6 Groups and teams Chapter 7 Communication, job satisfaction and empowerment Chapter 8 Understanding attitudes Chapter 9 Identity and diversity Chapter 10 organisations and authority Part 3. The economics of labour in hospitality Chapter 11 Economics of labour Chapter 12 Hotel and catering labour markets Chapter 13 productivity Chapter 14 The measurement of labour turnover and stability Part 4 Human Resource Management practice Chapter 15 Administration
- the necessary bureaucracy Chapter 16 Pay Management Chapter 17 Appraisal Chapter 18 Recruitment and Selection Chapter 19 Grievance and dispute management Part 5. The Wider Perspective Chapter 20 Developing Human Resource Management (HRM) strategies Chapter 21 Managing in an international environment Part 6 Development and Careers Chapter 22 Development and Careers
by "Nielsen BookData"