Unlocking agility : an insider's guide to agile enterprise transformation

Author(s)

    • Hesselberg, Jorgen

Bibliographic Information

Unlocking agility : an insider's guide to agile enterprise transformation

Jorgen Hesselberg

(The Addison-Wesley signature series)

Addison-Wesley, c2019

  • : pbk

Available at  / 1 libraries

Search this Book/Journal

Description and Table of Contents

Description

Today's enterprises see smaller, more nimble competitors devouring their businesses and obsoleting their markets at an ever-accelerating pace. "Sustainable" competitive advantages continue to shrink and disappear, as the average age of Fortune (R) 500 companies keeps declining. Smart executives know they must move from plan-driven, fixed-scope thinking to a discovery-driven approach characterized by learning, continuous improvement, and value delivery. They know they must learn how to capitalize on uncertainty, since it's now utterly impossible to prevent it. Yet, very few large enterprises have truly succeeded in this agile transformation. Unlocking Agility: An Insider's Guide to Agile Enterprise Transformation focuses on overcoming the real challenges that stand in their way. Author Jorgen Hesselberg has spent 15+ years leading successful enterprise transformation initiatives: this book brings together all he's learned about what works (and what doesn't). Hesselberg answers crucial questions like: What's the best way to start organizational change in large organizations? How can you sustain momentum beyond the initial "honeymoon"? How do you create an environment of continuous learning, employee empowerment, and product discovery -- while still executing superbly in day-to-day customer commitments? What's the best role for external consultants and consulting firms? How do you lead coherent organizational change across multiple geographies, locations, and cultures? What organizational structures are likeliest to unlock lasting change, and how should these evolve over time? What type of organizational impact is realistic to expect? How can you measure success? Replete with first-hand accounts from transformation leaders at companies including Cisco, HP, Spotify, Yahoo!, John Deere, Salesforce and Wal-Mart, the book provides indispensable practical insights for everyone seeking to build a truly agile enterprise.

Table of Contents

Forewords by Bjarte Bogsnes and Rich Sheridan xix Preface xxv Acknowledgments xxxi About the Author xxxiii PART I: THE CASE FOR AGILITY 1 Chapter 1 The Agile Imperative 3 Athens Beats Microsoft 4 Origins of Modern Management 6 Scientific Management: Building More Efficient Machines 7 The Rise of the Knowledge Worker: Unlocking the Creative Potential 8 Software Eats the World: Embracing Uncertainty and Becoming Agile 10 VUCA and Cynefin: Orienting Businesses in a Brave New World 16 The Cynefin Framework 18 Leadership in a Complex World 21 Business Agility: Accelerating Organizational Learning 22 Summary 24 Q&A 24 Further Resources 26 Footnotes 27 Chapter 2 Enterprise Agility 29 Defining Enterprise Agility 29 Designing Business Agility: Balancing Three Critical Levers 32 Building the Right Thing (Value) 33 Building the Thing Right (Quality) 40 Building at the Right Speed (Optimizing for Flow) 43 Unlocking Agility in the Enterprise 50 Performance Multipliers: Five Critical Dimensions of Agility 51 Summary 53 Q&A 54 Further Resources 56 Footnotes 57 PART II: FIVE DIMENSIONS OF AGILITY 59 Chapter 3 Technology 61 Building the Right Thing: Creating Products Customers Love 62 Business Model Canvas: An Interactive Tool for Instant Alignment 62 Lean Startup: A Method for Validating That You're Building a Product Worth Building 65 Cost of Delay: Understanding the Impact of Time to Life Cycle Profits 68 Building the Thing Right 74 Scrum: Building Value Incrementally and Iteratively 74 Kanban: Taming Chaotic Environments Through Visualization 79 Building at the Right Speed: Optimizing for Flow 81 XP 82 Value Stream Mapping 86 Summary 89 Q&A 90 Further Resources 93 Footnotes 95 Chapter 4 Organizational Design 97 Physical Workplace Design 97 Designing for Great Teams 98 The Science Behind High-Performing Teams 99 Case Study: More Effective Collaboration Spaces at NAVTEQ 100 Organizational Structure 107 Functional Structure 108 Divisional Structure 110 Matrix Structure 111 Emergent Organizational Structures: Sociocracy and Holacracy 113 An Agile Organizational Structure? 116 Heuristics of Agile Organizational Designs 120 Summary 121 Q&A 122 Further Resources 124 Footnotes 125 Chapter 5 People 127 Never Underestimate the Importance of People 130 Characteristics of People in Agile Organizations 132 Fostering a Growth Mind-Set 132 Developing an Enterprise Growth Mind-Set 134 Embracing Diversity 135 Strategies for Building an Environment Supportive of Agile People 137 Implications for HR in an Agile Organization 138 Partner with Teams to Improve Recruiting 138 Design Meaningful Compensation, Rewards, and Recognition Plans 140 Create More Relevant Roles and Define a More Flexible Career Path 141 Empower People by Moving Authority Closer to the Team 142 HR: From Controlling Function to Unlocking Enterprise Agility 143 Summary 144 Q&A 144 Further Resources 146 Footnotes 147 Chapter 6 Leadership 149 Impact of Leadership 150 Level 5 Leadership 152 Level 5 Leadership = Agile Leadership? 153 Teal Leadership 154 Red: Lead Through Force 156 Amber: Lead Through Fiat 157 Orange: Lead Through Efficiency 157 Green: Lead Through Responsibility 158 The Organization: An Organic Ecosystem of Interrelated Parts 158 Teal: The Organization as a Living Entity 159 The Teal Organization: A Blueprint for the Organization of the Future? 160 Beyond Budgeting: An Agile Management Model 161 Origins of Beyond Budgeting 162 Beyond Budgeting: Less Top-Down Control, More Trust and Empowerment 162 The Death of the Traditional CEO? 165 Three Essential Themes of Agile Leadership 167 Summary 168 Q&A 169 Further Resources 171 Footnotes 172 Chapter 7 Culture 173 The Profound Impact of Culture 175 How We Experience Culture 176 The Schneider Culture Model 177 Collaboration-"We Succeed by Working Together" 178 Control-"We Succeed by Getting and Keeping Control" 179 Competence-"We Succeed by Being the Best" 181 Cultivation-"We Succeed by Growing People Who Fulfill Our Vision" 182 Culture's Impact to Sustaining Change 183 Changing Organizational Culture 185 Characteristics of Business Agility Metrics 191 Actionable 191 Accessible 191 Auditable 192 Additional Heuristics 192 Examples of Meaningful Business Agility Metrics 194 Metrics That Help Support Building the Right Thing 195 Metrics That Help Support Building the Thing Right 197 Metrics That Help Support Building at the Right Speed (Flow) 199 Performance System Changes -> Behavior Changes -> Culture Changes 202 Summary 202 Q&A 203 Further Resources 205 Footnotes 206 PART III: UNLOCKING AGILITY 209 Chapter 8 Building Your Organization's Agile Working Group 211 The AWG: Mission and Purpose 211 Characteristics of the AWG 216 Complementary 216 Dedicated 217 Knowledgeable 218 Credible 219 Humble 219 Champion 220 Role of External Consultants 221 Organizational Structure and the AWG 222 Whole System View 222 Temporary Lifespan 223 Dual-Boot Operating System 224 Recruiting for the AWG 225 Resistance from Managers 225 Hesitation from Potential Candidates 226 The AWG: What's in It for You? 228 Summary 228 Q&A 229 Further Resources 230 Footnotes 231 Chapter 9 An Operating Model for Business Agility 233 Unlocking Agility: Embrace Change, Execute with Purpose 235 Exploration: An Engine for Embracing Change 237 1. Establish Partnerships with External Innovation Hubs 241 2. Take Ownership Interest in Potential Disruptors 242 3. Acquire Disruptive Competitors-and Let Their Culture and People Flourish 243 4. Create an Internal Culture of Disruptive Innovation 244 Exploitation: Executing Proven Strategies with Purpose 246 Lost in Translation: How Product Strategy Turns from Vision to Hallucination 247 Executing with Purpose Through Progressive Refinement 249 Executing with Purpose Through Fast Organizational Feedback Loops 263 Creating a Balance: Embracing Change and Executing with Purpose in the Right Proportions 266 On Scaling Frameworks 267 Scaled Agile Framework (SAFe) 267 Large-Scale Scrum (LeSS) 267 Disciplined Agile Framework 268 Benefits of Scaling Frameworks 268 Drawbacks of Leveraging Scaling Frameworks 269 Summary 270 Q&A 271 Further Resources 273 Footnotes 274 Chapter 10 Unlocking Agility: A Strategic Roadmap 277 Unlocking Enterprise Agility: A High-Level Strategic Roadmap 278 Partnered Transition (Wave 1) 279 Self-Guided (Wave 2) 280 Innate (Wave 3) 281 What Agility Looks Like in Action: Applying the Five Dimensions of Organizational Agility 283 Technology 284 Organizational Design 285 People 285 Leadership 287 Culture 288 Identifying and Driving Change Through an Organizational Improvement Backlog 289 Unlocking Agility in an Agile Manner 289 Step 1: Define and Communicate a Clear Purpose for the Transformation 290 Step 2: Identify Key Impediments Preventing Us from Reaching the Goal 290 Step 3: Build and Execute the Transformation Backlog 294 Step 4: Maintain Momentum: Continuously Monitor Progress, Communicate Results, Seek Feedback, and Celebrate Failures 300 Top 10 Items Leading to Transformation Failure 303 Seven Signs You're on Your Way to Unlocking Agility 308 The Road Ahead: Now What? 311 Summary 312 Q&A 313 Further Resources 314 Footnotes 315 Index 317

by "Nielsen BookData"

Related Books: 1-1 of 1

Details

Page Top