Strategies for technical communication in the workplace

著者

書誌事項

Strategies for technical communication in the workplace

Laura J. Gurak, John M. Lannon

Pearson, c2013

2nd. ed

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

Practical and affordable, Strategies for Technical Communication in the Workplace offers complete coverage of routine workplace documents, complex forms of communication, and the latest technological innovations in a streamlined presentation of 528 pages. Emphasizing immediate and ongoing document creation as well as audience and purpose, Strategies for Technical Communication in the Workplace is appropriate for technical communication students and writers of all levels. Three new chapters cover email and text messages, blogs, wikis, and social networks, and ehtics. There is increased coverage on audience analysis in Chapter 4, where readers learn how to write persuasively in addition to analyzing audience/purpose and creating usable documents.

目次

Preface PART 1 FOUNDATIONS 1 Introduction to Technical Communication What Is Technical Communication? Who Creates Technical Communication? Main Features of Technical Communication Three Primary Purposes of Effective Technical Communication Common Types of Technical Documents The Importance of Proofreading 2 Teamwork and Global Issues in Technical Communication Teamwork in Technical Communication Global Issues in Technical Communication 3 The Research Process in Technical Communication Thinking Critically about Research Primary versus Secondary Sources Exploring Secondary Sources Exploring Primary Sources 4 Providing Audiences with Usable Information Analyze the Document's Audience Determine the Document's Purpose Know How to Be Persuasive Create a Task Analysis for the Document Consider Other Related Usability Factors Develop an Information Plan for the Document Write, Test, and Revise the Document 5 Recognizing Ethical Issues in Technical Communication Ethics, Technology, and Communication Types of Ethical Choices How Workplace Pressures Affect Ethical Values Recognizing and Avoiding Ethical Abuses PART 2 BLUEPRINTS 6 Structuring Information for Your Readers The Importance of an Understandable Structure Outlining Chunking Sequencing Paragraphing Clarifying Headings Providing an Overview 7 Writing with a Readable Style The Importance of a Readable Style Writing Clearly Writing Concisely Writing Fluently Writing Personably 8 Using Audience-Centered Visuals The Importance of Using Audience-Centered Visuals When to Use Visuals Types of Visuals Special Considerations When Using Visuals 9 Designing User-Friendly Documents The Importance of User-Friendly Document Design Characteristics of Well Designed Documents Specific Design Elements PART 3 DOCUMENTS 10 Resumes and Other Employment Materials Assessing Your Skills and Aptitudes Researching the Job Market Resumes Application Letters Dossiers, Portfolios, and Webfolios Interviews and Follow-Up Letters 11 Memos and Letters Memo Basics Memo Parts and Format Memo Tone Types of Memos Letter Basics Letter Parts and Formats Letter Tone Types of Letters 12 Definitions Audience and Purpose of Definitions Legal, Ethical, and Societal Implications of Definitions Types of Definitions Methods for Expanding Definitions Using Multiple Expansion Methods Placement of Definitions 13 Descriptions Audience and Purpose of Descriptions Objectivity in Descriptions Elements of Descriptions Product and Process Descriptions A Complex Product Description A Complex Process Description Specifications 14 Instructions and Procedures Audience and Purpose of Definitions Types of Instructional Formats Ethical and Legal Implications Elements of Effective Instructions Content, Style, and Design Considerations Procedures Usability Testing 15 Summaries Audience and Purpose of Summaries Elements of Effective Summaries Writing Summaries Step-by-Step Special Types of Summaries Ethical Considerations In Summarizing Information 16 Informal Reports Two Categories of Reports: Informational and Analytical Progress Reports (Informational) Periodic Activity Reports (Informational) Trip Reports (Informational) Meeting Minutes (Informational) Feasibility Reports (Analytical) Recommendation Reports (Analytical) Peer Review Reports (Analytical) 17 Formal Reports Audience and Purpose of Formal Reports Elements of Effective Formal Reports Parts of Formal Reports A Sample Formal Report 18 Proposals Audience and Purpose of Proposals Types of Proposals Organization of Informal and Formal Proposals A Sample Formal Proposal PART 4 DIGITAL MEDIA AND PRESENTATIONS 19 Email and Text Messages Email Text Messages Comparing Email and Text Messaging Copyright and Privacy in Digital Communication Be Prepared for Technology to Fail 20 Blogs, Wikis, and Social Networks Internal Corporate Blogs External Corporate Blogs Corporate Wikis Social Networks 21 Web Pages and Online Videos Audience and Purpose of Web Pages Elements of Effective Web Pages Online Videos Ethical and Legal Considerations PDF Files Differences in Media Types 22 Oral Presentations Audience and Purpose of Oral Presentations Types of Oral Presentations Parts of Oral Presentations Preparing Oral Presentations Using Presentation Software Delivering Oral Presentations APPENDICES A Documenting Sources What Is Plagiarism? Identifying Sources and Information to be Documented Taking Effective and Accurate Notes Quoting, Paraphrasing, and Summarizing Properly Documentation: The Key to Avoiding Plagiarism MLA Documentation Style APA Documentation Style CSE Documentation Style Recognizing Copyright Issues B A Brief Handbook Grammar Punctuation Mechanics Usage Transitions Lists Works Cited Photo Credits Index

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