Service management : operations, strategy, information technology
著者
書誌事項
Service management : operations, strategy, information technology
（The Irwin/McGraw-Hill series in operations and decision sciences, . Service operations management）
McGraw-Hill Education, c2019
9th ed., international student ed
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注記
"This international student edition is for use outside of the U.S."--Cover
Includes bibliographical references and indexes
