Conducting the reference interview : a how-to-do-it manual for librarians
著者
書誌事項
Conducting the reference interview : a how-to-do-it manual for librarians
（How-to-do-it manuals for libraries / series editor, Bill Katz）
ALA Neal-Schuman, 2019
3rd ed
- : [pbk.]
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls,
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