Dynamic innovation in outsourcing : theories, cases and practices
Author(s)
Bibliographic Information
Dynamic innovation in outsourcing : theories, cases and practices
(Technology, work and globalization)
Palgrave Macmillan, c2018
Available at 2 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references
Description and Table of Contents
Description
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
Table of Contents
Part I Introduction
1 Why Innovation and Why Now?
Part II Managing Outsourcing: Towards Dynamic Innovation
2 Outsourcing Reframed: Delivering on Collaborative Innovation
3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation
4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors
5 Relational and Contractual Governance for Innovation
6 Innovation: Where Do Consultants Fit In?
Part III The New Outsourcing-Cloud and Service Automation
7 Cloud Computing as Innovation: Cases and Practices
8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank
9 Innovating in Service: The Role and Management of Automation
by "Nielsen BookData"