Services, experiences and innovation : integrating and extending research

著者

    • Scupola, Ada
    • Fuglsang, Lars

書誌事項

Services, experiences and innovation : integrating and extending research

edited by Ada Scupola, Lars Fuglsang

（Services, economy and innovation）

Edward Elgar Pub., c2018

  • : cased

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

Consumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation. This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas. Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world. Contributors include: J.O. Baerenholdt, C.A. Billing, J.R. Bryson, P. Corvo, P. den Hertog, F. Djellal, L. Fuglsang, F. Gallouj, N.N. Grunbaum, M. Janssen, J.F. Jensen, M.-F. Lee, R. Matacena, I. Miles, J.K. Moller, G. Nardelli, L. Rubalcaba, K. Sawatwarakul, A. Scupola, F. Sorensen, J.K. Sorensen, M. Stenger, M. Toivonen, L. Uljala

目次

Contents: Preface 1. Integrative perspectives to Service, Innovation and Experience Research Ada Scupola and Lars Fuglsang Part I Systemic Innovation 2. Experience and innovation in services: from human encounters to social building Luis Rubalcaba 3. Fifteen advances in service innovation studies Faridah Djellal and Faiz Gallouj 4. Service innovation - organizational and systemic approaches Marja Toivonen 5. Crossing the frontiers between touch points, innovation and experience design in tourism Metka Stare and Dejan Krizaj 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination Pim Den Hertog Part II Practice-based Innovation 7. Decentred practices of innovation in the experience economy Jorgen Ole Baerenholdt 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction Lars Fuglsang 9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach Niels Nolsoe Grunbaum and Marianne Stenger 10. Service infusion in manufacturing and corporate strategies in the service solutions market - driving forces and components Jorn Kjolseth Moller Part III Technology and Innovation 11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship Linda Ujala and Ada Scupola 12. Services and experiences from Space: Satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth Chloe A. Billing and John R. Bryson 13. The innovative generativity of digital service encounters Anders Henten Anders Henten and Jannick Kirk Sorensen 14. User involvement in business-to-business operational service innovation Giulia Nardelli and Ada Scupola Part IV Experience as Innovation Motor 15. Front-line Employee-Based Experience Innovation in Tourism Jens Friis Jensen and Flemming Sorensen 16. Wake Up and Smell the Coffee: Innovation in the Coffee Shop Experience Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul 17. The new 'online' alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan Paolo Corvo e Raffaele Matacena 18. The Korean online game wave - Development within the experience economy Patrik Stroem and Mirko Ernkvist Index

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