Service operations management : improving service delivery

Author(s)

• Johnston, Robert
• Clark, Graham
• Shulver, Michael

Bibliographic Information

Service operations management : improving service delivery

Robert Johnston, Graham Clark, and Michael Shulver

Pearson India Education Services Pvt. Ltd, 2018

4th ed

• : [pbk.]

Note

Includes bibliographical references and index

• NCID: BB28528462
• ISBN:
  • 9789386873309
• LCCN: 2018
• Country Code: ii
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: India
• Pages/Volumes: xxii, 462 p.
• Size: 27 cm
• Classification:
  • LCC : HD9980.5
  • DC23 : 658
• Subject Headings:
  • LCSH : Service industries -- Management