Advances in the human side of service engineering

Author(s)

• Spohrer, James C.
• Freund, Louis E.

Bibliographic Information

Advances in the human side of service engineering

edited by James C. Spohrer and Louis E. Freund

（Advances in human factors and ergonomics series）

CRC Press, c2013

• : hardback

Note

Includes bibliographical references and index

Details

• NCID: BB29342550
• ISBN:
  • 9781439870266
• LCCN: 2012021030
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Boca Raton
• Pages/Volumes: xiv, 476 p.
• Size: 24 cm
• Classification:
  • LCC : T60
  • DC23 : 620.8
• Subject Headings:
  • LCSH : Methods engineering
  • LCSH : Human engineering
  • LCSH : Service industries -- Customer services
  • BISACSH : Technology & engineering -- Industrial health & safety
  • BISACSH : Technology & engineering -- Manufacturing
  • BISACSH : Technology & engineering -- Quality control
• Parent Bibliography ID:
  • BB0443652X