Handbook of human resource management in the tourism and hospitality industries
著者
書誌事項
Handbook of human resource management in the tourism and hospitality industries
Edward Elgar Publishing, 2019 c2018
- : pbk
大学図書館所蔵 全6件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references and index
内容説明・目次
内容説明
The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.
Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include; strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development.
Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.
Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C. Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L. Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W. Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. Wang
目次
Contents:
Part I Setting the stage
1. Human resource management in the hospitality and tourism sector
Ronald J. Burke
2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth
Julia Christensen Hughes
Part II Developing a service quality culture
3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry
William C. Murray
4. The talent agenda in hospitality and tourism
William J. Pallett
5. How to develop hotel brand internalization among hotel employees
Catherine Cheung and Tom Baum
6. Leadership in hospitality organizations: Achieving competitive advantage
Ronald J. Burke
Part III Developing human capital
7. Evolving conceptions of talent management: A roadmap for hospitality and tourism
Julia Christensen Hughes and William C. Murray
8. Jobs for the girls? Women's employment and career progression in the hospitality industry
Shelagh Mooney
9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies
Andrew Jenkins
Part IV Critical employee and organization outcomes
10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice
Julia Christensen Hughes
11. Synopses of empirical studies on engagement in hospitality and tourism research
Julia Christensen Hughes
12. Security and safety: An internal customer perspective
Alfred Ogle
13. Gender differences in burnout perceptions: The case of hotel employees
Derya Kara and Muzaffer Uysal
Part V Human Resource management initiatives
14. Diversity training in the hospitality and tourism industry
Juan M. Madera, Camille E. Kapoor and Lindsey Lee
15. The happiest place on earth? A case study of the Disney World employment experience
Sara L. Mann and Marie-Helene Budworth
16. Benefits of workplace learning in hospitality organizations
Ronald J. Burke
17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry
Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang
Index
「Nielsen BookData」 より