Total quality management : concepts, strategy and implementation for operational excellence
著者
書誌事項
Total quality management : concepts, strategy and implementation for operational excellence
（Sage texts）
Sage, 2018
- : pb
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注記
Includes index
内容説明・目次
内容説明
This textbook discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.
Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence elaborates upon the interface of total quality (TQ) with a wide spectrum of activities such as designing, purchasing, manufacturing, process control, systems installation and maintenance, and service delivery. It broadly covers the core concepts, tools, techniques and cross-functional linkages of TQM with other operational domains. The book also demonstrates how quality management systems (QMS) should be effectively integrated with factors related to the environment, safety and maintenance to ensure business continuity, sustainability and social accountability.
Besides catering to the needs of students of management and engineering in South Asia, the book would also be useful for corporate practitioners and TQM professionals.
Key Features
* Detailed coverage of the management of planning, designing, controlling and improving quality in products and services
* Industry insights to TQM practices and implementation spread throughout the chapters in the form of snapshots
* Dedicated chapters on the Six Sigma approach to quality and toolkit for TQM
目次
- Foreword Preface Acknowledgements TQM: Evolution, Models and Frameworks Evolution of Total Quality Management Total Quality Loop- Existing Work on Total Quality and Total Quality Management Classical Approaches to TQM Developed Models of TQM The Contemporary TQM and Business Excellence Models TQM and Design Basic Design Concepts and TQM Measurement System Evaluation Design Assurance and TQM Design Validation and Review Failure Mode and Effect Analysis (FMEA) and Fault Tree Analysis (FTA) Design for Robustness-Taguchi's Approach Basic Statistical Concepts Testing of Hypothesis Normal Distribution The t-Distribution The Chi-Square Distribution The F-test Basic Terms and Definitions of Design of Experiments Completely Randomised Design Randomised Block Design (RBD) Factorial Designs Fractional Factorial Examples of Applications of Design of Experiments Benchmarking Value Analysis (VA) The Design for Six Sigma (DFSS) Approach Measures of Design Quality TQM and Organisation The Japanese vs. the American Approach The Humanistic aspects of TQM Leadership for Quality The Strategic Quality Planning TQM and Purchasing and Supply Management Sourcing Total Quality Lead-Time Reduction with Suppliers Process Improvement with Suppliers Continuous Improvement of Suppliers Supplier Quality Information System Vendor Qualification and Vendor Development Programme Total Quality and Supply Chain Statistical Process Control Introduction Sources of Variation Statistical Process Control Process Capability Acceptance Sampling The Six Sigma Approach Introduction Six Sigma Approach: Various definitions Six Sigma: The Statistical Basis The Six Sigma Metrics Cost of Quality (COQ) Six Sigma Tools and Implement Methodologies Six Sigma Tools The DMAIC Methodology Six Sigma Roles and Responsibilities Business Results Post-implementation of Six Sigma TQM and Advanced Manufacturing Technology and Systems Advance Manufacturing Technology (AMT) TQM and Total Preventive Maintenance (TPM) TQM and Total Safety Systems (TSS) TQM and Just-in-Time (JIT) TQM and Lean Production TQM and the Customer Customer: The Ultimate Inspector Customer Satisfaction Measurements (CSM) Some Customer Satisfaction Determinants TQM and Product Liability TQM in Services Toolkit for TQM Q-7 Tools New Q-7 Tools Quality Function Deployment Quality Management Systems (QMS) Difference Between ISO 9000 and TQM Approaches Quality Management System (QMS) ISO 9000: General The IS0 9000 (Revised): Standards The QS-9000 System Quality Audits Concurrent Implementation of QMS, EMS and OHSAS: Integrated Management Systems The Environmental Management System (EMS)
- ISO 14000 Standards BCMS-Business Continuity Management System Information Security System Standards
- ISO 27001 Social Accountability Standards (SA8000) WHO-GMP Standards HAZOP AND HACCP Concurrent Implementation of QMS, EMS and OHSAS with TPM A Case for Unification of Safety, Health, Environment, Maintenance and Quality Management Systems Index
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