Marketing communications : integrating offline and online, customer engagement and digital technologies
Author(s)
Bibliographic Information
Marketing communications : integrating offline and online, customer engagement and digital technologies
Kogan Page, 2020
7th ed
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
"The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns." Dave Chaffey, Co-founder and Content Director, Smart Insights
This book has the strongest focus of online and offline integration of any marketing communications textbook. A blended approach to marketing is in its DNA. Compared to the competition that too often uses a bolts-on approach to integration, this book is essential for giving students the precise skills employers will look for - to be able to implement genuinely integrated marketing campaigns.
This new, seventh edition combines professional and academic expertise to ground big picture theory into real-world case studies, drawing from cutting-edge global companies like Snapchat and Spotify, that will teach students the why behind the how. With increased focus on social media and the latest digital technologies, this new edition will teach students:
- How AI, the Internet of Things, Big Data, AR/VR and marketing automation can be used successfully in campaigns
- The opportunity and risks of social media
- How to navigate ethical and data management challenges
- How to use the current preferred digital marketing tools and technology
Covering the key themes of customer engagement, experience and journey, this book will allow students to become truly confident working in an environment of ongoing technological transformation. Online resources include lecture slides for each chapter, multiple choice question banks and video reviews.
Table of Contents
- Section - ONE: Communications background and theories
- Chapter - 01: New integrated marketing communications
- Chapter - 02: Branding
- Chapter - 03: Customer relationship management
- Chapter - 04: Buyer behaviour
- Chapter - 05: Communications theory
- Chapter - 06: Marketing communications research
- Chapter - 07: Marketing communications agencies
- Chapter - 08: International marketing communications
- Chapter - 09: The marketing communications plan
- Chapter - 10: The changing communications environment
- Section - TWO: Communications tools
- Chapter - 11: Selling, social selling, marketing automation and martech
- Chapter - 12: Advertising
- Chapter - 13: Publicity and public relations
- Chapter - 14: Sponsorship
- Chapter - 15: Content marketing and other sales promotion
- Chapter - 16: Direct mail, email, messaging and chatbots
- Chapter - 17: Exhibitions, events and experiential marketing
- Chapter - 18: Merchandizing and point of sale
- Chapter - 19: Packaging
- Chapter - 20: Owned media - websites and social media
- Chapter - 21: Index
by "Nielsen BookData"
