Quality beyond borders : dantotsu or how to achieve best in business
著者
書誌事項
Quality beyond borders : dantotsu or how to achieve best in business
Routledge, 2019
- : hbk
大学図書館所蔵 全1件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references (p. [321]) and index
内容説明・目次
内容説明
Winner of the Walter E. Masing Book Prize 2019 at the International Academy for Quality.
Perceptions as to the nature of the Quality Sciences and disciplines vary across the world depending on local industrial history. This can cause problems for global organisations who often want to retain the quality policies of the parent company whilst attempting to embrace the approaches familiar to local people. For example, whilst Western organisations have embraced Six Sigma, Lean and other Japanese management techniques, we have tended to adopt them in a hotchpotch fashion, bolting them on without ever understanding the context behind total quality control. In Japan, these concepts are not considered to be standalone but are all part of a seamless companywide matrix of interactive concepts, which can be summed up as company-wide quality work, of, by and for all. In essence, this means that 'quality' is everybody's responsibility from the chief executive downwards.
David Hutchins has over several decades worked in all of the cultural blocks and has consistently managed to integrate all of these differences into a single companywide approach. When the concepts covered are integrated into a total company-wide programme, the intention is to make that organisation the best in its business; in Japanese terms this implies 'Dantotsu', which means 'number one thinking'.
Accessible and practical in approach, Quality Beyond Borders is split into short sections, each representing a self-contained idea for the reader to digest and reflect on. It is a valuable resource for business practitioners, students and academics alike that will enable you to reach beyond your own borders to implement new ideas with significant results.
目次
Acknowledgements, About the Author, Introduction, Tips on the use of this book, Preface - the Japanese Quality Revolution, Chapter 1 What is Quality? Chapter 2 The Role of People in Quality, Chapter 3 The Role of Monitoring and Measuring in Making Quality Decisions, Chapter 4 Business Performance Improvement, Chapter 5 Quality Management Systems, Chapter 6 Quality-related Legislation and Regulation, Chapter 7 New Product Development, Chapter 8 Supply Chain Management, Chapter 9 Where do we go from here? Appendix 1: An account of the quality-related post-war history in Japan, Bibliography, Index
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