The health services executive (HSE) : tools for leading long-term care and senior living organizations

著者

    • Knapp, Keith R.
    • Olson, Douglas M.

書誌事項

The health services executive (HSE) : tools for leading long-term care and senior living organizations

Keith R. Knapp, Douglas M. Olson

Springer Publishing Company, 2021

First Springer Publishing edition

大学図書館所蔵 件 / 全1件

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注記

Includes bibliographical references and index

Summary: "The goal of this book is to provide relevant guidance to both those entering the field and those wishing to strengthen their credentials and career options to equip them with tools for remaining nimble in a field that is becoming more complex at increasing speed. This book serves much more than a study guide for preparing to pass a licensure examination. We expect the information included will offer relevant and practical assistance - and encouragement - as the senior living field continues to evolve"-- Provided by publisher

収録内容

  • Background, History, and Current State of Senior Living Field
  • Customer Care, Supports, and Services
  • Human Resources
  • Financial Management in Senior Care
  • Environment
  • Providing a Context for Leadership
  • Strategic Thinking and Innovation : Positioning for the Future
  • Marketing and Public Relations for Senior Living Organizations
  • Critical Thinking and Operational Practice for the Health Services Leader : Pulling it Together
  • People : Human Resources and Relationships
  • Customer Service : How Are We Different?
  • Personal Development : Investing in Yourself
  • Conclusion

内容説明・目次

内容説明

The Health Services Executive (HSE (TM)): Tools for Leading Long-Term Care and Senior Living Organizations serves as a contemporary and comprehensive resource that addresses each of the core professional domains of practice and leadership essentials for long-term care administration students and professionals. With sections dedicated to post-acute care settings, operations, leadership and management, this textbook covers information pertinent to the spectrum of senior living service lines - from inpatient rehab facilities, long term acute care hospitals, nursing homes, assisted living and residential care communities to home-and-community-based services. It is a practical reference for both undergraduate and graduate students preparing to enter the field of long-term care administration and leadership, for professionals transitioning to another line of post-acute service. The textbook begins with a thorough history of the field, including the development of senior services in the United States. Section I then describes the components of customer care, supports, and services before transitioning into Section II, which addresses operations, including the core practice domains of effectively managing human resources, finances, and the environment. Section III offers a framework for leadership, covering strategic thinking and innovation, marketing and public relations, critical thinking and operation practice, working with people throughout the long-term care team, customer service, and personal development. Case examples, discussion questions, leadership essentials, high-impact practices, key points, and NAB domain competencies conclude each chapter. Written by two highly experienced long-term care administrators, this textbook is intended for those preparing for the examinations administered by the National Association of Long-Term Care Administrator Boards (NAB) for the HSE (TM) qualification or licensure for individual lines of service, such as for Nursing Home Administration (NHA), Residential Care and Assisted Living (RC/AL) and Home-and-Community-based Services (HCBS). Key Features: Provides best practices for leadership and management across the continuum of long-term care and senior living services Covers all five NAB professional practice domains - Customer Care, Supports and Services, Human Resources, Finance, Environment, and Leadership and Management Includes case problems, discussion questions and more to foster critical thinking and decision-making skills Offers coverage of the most unique differences among service lines that are part of the HSE (TM) initiative Insightful quotes from industry leaders woven throughout chapters for practical tips and words of wisdom Comes with access to a fully downloadable eBook, as well as a full suite of instructor resources including PowerPoint slides and a test bank

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