Total quality management and operational excellence : text with cases
著者
書誌事項
Total quality management and operational excellence : text with cases
Routledge, 2021
5th ed
- : hardback
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Connects quality management with policy and strategy in an integrative way
Oakland is well known for his clarity and accessible style, perfect for students and managers who might have no prior knowledge of TQM or operations management
Aligns well to business performance improvement programmes as well as broader operations management programmes
Up to date and interesting examples
New edition includes a more international range of cases, including from Latin America and Africa
New topics in this edition: Operations strategy, SCM, Network Quality Management, the Timwoods analogy, Hoshin Kanri and corporate financial objectives
目次
Part 1: The Foundations of TQM 1. Understanding Quality 2. Models and Frameworks for Total Quality Management 3. Leadership and Commitment Part 2: Planning 4. Policy, strategy and goal deployment 5. Partnerships and resources 6. Design for quality Part 3: Performance 7. Performance measurement frameworks 8. Self-assessment, audits and reviews 9. Benchmarking and Change Management Part 4: Processes 10. Process management 11. Process re-design/engineering 12. Quality management systems 13. Continuous improvement - the basics 14. Continuous improvement - more advanced (incl Taguchi & Six Sigma) 15. Continuous improvement - lean systems Part 5: People 16. Human resource management 17. Culture change through teamwork 18. Communication, innovation and learning Part 6: Implementation 19. Implementing TQM
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