Supply chain management for dummies
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Bibliographic Information
Supply chain management for dummies
（--For dummies）（Learning made easy）
John Wiley, c2021
2nd ed
- : pbk
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Includes index
Description and Table of Contents
Description
Increase your knowledge of supply chain management and leverage it properly for your business
If you own or make decisions for a business, you need to master the critical concept of supply chain management. Supply Chain Management For Dummies, 2nd Edition guides you to an understanding of what a supply chain is and how to leverage this system effectively across your business, no matter its size or industry.
The book helps you learn about the areas of business that make up a supply chain, from procurement to operations to distribution. And it explains the importance of supporting functions like sales, information technology, and human resources. You'll be prepared to align the parts of this system to meet the needs of customers, suppliers, and shareholders. By viewing the company as a supply chain, you'll be able to make decisions based on how they will affect every part of the chain.
To help you fully understand supply chains, the author focuses on the Supply Chain Operations Reference (SCOR) model. This approach allows all types of professionals to handle their work demands.
* Use metrics to improve processes
* Evaluate business risks through analytics
* Choose the right software and automation processes
* Plan for your supply chain management certification and continuing education
A single business decision in one department can have unplanned effects in one or more areas, such as purchasing or operations. Supply Chain Management For Dummies helps you grasp the connections between business lines for wiser decision making and planning.
Table of Contents
Introduction 1
About This Book 1
Foolish Assumptions 1
Icons Used in This Book 2
Where to Go from Here 2
Part 1: Getting Started with Supply Chain Management 5
Chapter 1: The Growing Demand for Supply Chain Management 7
Defining Supply Chain Management 7
Exploring Complex Business Challenges 9
Operating Under Supply Chain Management Principles 11
Customer focus 12
Systems thinking 12
Bimodal innovation 12
Collaboration 13
Flexibility 13
Technology 14
Global perspective 14
Risk management 14
Visibility 15
Value creation 15
Introducing Five Supply Chain Tasks 15
Implementing the New Supply Chain Agenda 16
Placing the right people in the right jobs 17
Putting the right technology in place 17
Focusing on internal collaboration 17
Directing external collaboration 18
Applying project management 18
Chapter 2: Understanding Supply Chains from Different Perspectives 19
Managing Supply Chain Flows 19
Synchronizing Supply Chain Functions 20
Purchasing 21
Logistics 22
Operations 23
Connecting Supply Chain Communities 23
Designing Supply Chain Systems 26
Measuring Supply Chain Processes 29
Chapter 3: Digging into Your Supply Chain 31
Prioritizing Supply Chain Goals 31
Step 1: Understand what customers value 31
Step 2: Recognize your competitors 33
Step 3: Understand your products or services 33
Looking at Cost Drivers 35
Procurement costs 35
Transportation costs 36
Inventory costs 36
Quality costs 36
Dealing with Trade-Offs 37
Sales versus operations 37
Customer versus supplier 40
Engineering versus procurement 40
Inventory versus customer service 41
Inventory versus downtime 43
Procurement versus logistics 44
Chapter 4: Optimizing Your Supply Chain 47
Designing Your Network 47
Improving and Innovating Processes 49
Lean 49
Six Sigma 51
Theory of Constraints 53
Structuring Supply Chain Projects 55
Managing cross-functional project teams 55
Creating cross-functional project plans 56
Creating a RACI matrix 59
Designing project scorecards 60
Using the DIRECT model 61
Part 2: Managing Supply Chain Processes 65
Chapter 5: Connecting Supply Chain Processes 67
Introducing the SCOR Model 68
Establishing Process Metrics 72
Building the Right Supply Chain 73
Chapter 6: Planning the Supply Chain 75
Balancing Supply and Demand 76
Aligning Resources with Requirements 77
Analyzing Your Customers 79
Planning Your Products 80
Planning Your Production Systems 81
Planning Your Delivery Systems 82
Planning for Returns 83
Chapter 7: Sourcing, Purchasing, and Procurement 85
Understanding Strategic Sourcing 86
Segmenting Your Supply Chain 86
Managing Life Cycle Costs 88
Minimizing input costs 89
Sourcing your inputs 90
Forecasting your demand 92
Insourcing, outsourcing, and offshoring 92
Managing Supplier Relationships 93
Managing Procurement Processes 95
Establishing Supply Contracts 95
Selecting contract terms 96
Selecting payment terms 97
Mitigating Supplier Risks 99
Dealing with risks 100
Deciding which risks to manage 100
Implementing supplier development 103
Increasing supplier diversity 103
Establishing Purchasing Ethics 104
Sustainable Sourcing 105
Chapter 8: Making Your Products or Services 107
Planning and Scheduling Production 108
Planning production 108
Considering capacity 112
Identifying Manufacturing Process Types 114
Operating a discrete manufacturing process 115
Operating a continuous manufacturing process 117
Choosing Your Production Environment 117
Make-to-stock 118
Make-to-order 119
Engineer-to-order 121
Implementing Quality Control and Quality Assurance 121
Considering the risks of poor quality 121
Controlling quality and variability 122
Reducing Manufacturing Waste 124
Chapter 9: Delivering Your Products or Services 127
Understanding Modes of Transportation 128
Pipeline 129
Cargo ship 129
Rail 129
Truck 131
Parcel 133
Air 133
Selecting Modes of Transportation 134
Managing Warehousing and Inventory 136
Receiving 138
Put-away 138
Inventory counts 138
Picking 139
Packing 139
Shipping 140
Yard management 141
Over, short, and damaged 141
Establishing Inventory Ordering Policies 142
Selecting Material Handling Equipment 143
Managing and Filling Orders 145
Maintaining Visibility of Shipments 147
Leveraging Third-Party Logistics 148
Optimizing Freight Audit and Payment 149
Chapter 10: Managing Product Returns and Reverse Supply Chains 151
Growing Revenue with Easy Returns 151
Processing Returns of New or Excess Products 153
Minor wear and tear 154
Damage or tampering 154
Substitution 154
Processing Returns of Used or Defective Products 155
Managing Closed-Loop Supply Chains 155
Handling Unauthorized Returns and Fraudulent Products 156
Managing Trade-Ins 157
Chapter 11: Enabling Your Supply Chain 159
Managing Your Business Rules 159
Managing Supply Chain Performance 160
Setting performance goals 161
Align your metrics with your customers 161
Share your metrics with your suppliers 162
Managing Your Assets 162
Labeling Your Products 164
Preventing Tampering 166
Addressing Supply Chain Security Issues 166
Ensuring physical security 166
Dealing with counterfeiting 167
Tackling regulatory compliance 168
Addressing unique product requirements 168
Protecting supply chain information 170
Leveraging Information Technology 170
Leveraging Human Resources 171
Mastering Project Management 174
Part 3: Using Technology to Manage Supply Chains 177
Chapter 12: Managing Supply Chain Software 179
Understanding How Processes Evolve 180
Using Transportation Management Systems 182
Using Electronic Load Boards 184
Using Warehouse Management and Execution Systems 185
Using Demand Planning Systems 187
Using Material Requirements Planning Systems 188
Using Manufacturing Execution Systems 190
Using Distribution Requirements Planning Systems 191
Using Labor Management Systems 192
Using Customer Relationship Management Systems 193
Using Supplier Relationship Management Systems 194
Using Enterprise Resources Planning Systems 195
Using Supply Chain Modeling Software 196
Using Business Intelligence Software 198
Leveraging Software Analysts 199
Anticipating the Future of Supply Chain Software 201
Chapter 13: Integrating Advanced Manufacturing into Your Supply Chain 203
Avoiding Obsolescence 204
Preparing for Industry 4.0 205
Capitalizing on Advanced Manufacturing 206
Automated manufacturing 206
Computer-aided design 207
3D printing 207
Automated Mobile Robots 210
Unmanned and Autonomous Vehicles 212
Chapter 14: Managing Digital Supply Chains 215
Digitalizing Products and Services 216
Integrating Planning, Execution, and Visibility 217
Creating Customer Centricity 218
Sharing with Blockchains 219
Harnessing the Internet of Things, Big Data, and the Cloud 220
Connecting with Social Media 222
Employing Artificial Intelligence 222
Preparing for Quantum Computers 223
Retooling for Omnichannel 223
Part 4: Driving Value with Supply Chain Management 225
Chapter 15: Transforming Your Supply Chain 227
Improving Transparency and Visibility 227
Deploying Demand Shaping 228
Performing Postponement 229
Renewing Regional Sourcing 230
Reducing Stock-Keeping Units 231
Optimizing Inventory 232
Incorporating Vendor-Managed Inventory 234
Adjusting Payment Terms 235
Using Supply Chain Finance 236
Controlling the Bullwhip Effect 237
Sharing information with your partners 238
Reducing and aligning lot sizes 238
Managing promotions 238
Starting with Small Improvements 239
Creating Sandboxes 240
Investing in Innovation 241
Chapter 16: Adopting Supply Chain Metrics 243
Understanding Metrics 243
Identifying Performance Attributes 245
Understanding SCOR Metrics 246
Reliability 246
Responsiveness 247
Agility 247
Cost 248
Asset management efficiency 248
Optimizing Operational Metrics 249
Supplier metrics 249
Procure to pay metrics 249
Customer service metrics 249
Capacity, throughput, and yield metrics 250
Formalizing Financial Metrics 251
Accounts payable metrics 251
Total spend metrics 252
Savings metrics 252
Perfecting People Metrics 253
Engagement metrics 253
Productivity and efficiency metrics 253
Turnover metrics 254
Safety metrics 254
Solidifying Sustainability Metrics 255
Consumption metrics 255
Waste metrics 256
Chapter 17: Managing Supply Chain Risks 259
Challenging Assumptions about the Future 259
Building Supply Chain Resilience 261
Identifying Risks 262
Classifying Risks 264
Scoring Risks 265
Managing Risks 267
Accepting the risk 267
Transferring the risk 268
Avoiding the risk 268
Mitigating the risk 268
Handling a Crisis 269
Chapter 18: Building Supply Chain Analytics 271
The Rise of Big Data, Sensors, and the Internet of Things 272
Outline of an Analytics Plan 273
Define your theory of the problem or opportunity 273
Acquire relevant data 274
Clean, structure, and filter the data 275
Query the data and test your theory 275
Look for correlations and patterns 276
Correlation, Causation, and Interpolation 276
Modeling, Simulation, and Optimization 280
Simulation 280
Optimization 281
Scenario Planning 281
Scorecards, Dashboards, and Control Towers 283
Part 5: Building Your Supply Chain Management Career 287
Chapter 19: Selecting a Supply Chain Career 289
Doing Your Homework 289
Examining Supply Chain Career Categories 290
Associates 293
Technicians 295
Planners and analysts 297
Engineers 298
Supervisors 299
Managers 300
Sales representatives 302
Information technology managers 303
Project managers 304
Executives 304
Journalists 305
Educators 305
Humanitarian supply chain professionals 306
Chapter 20: Pursuing Supply Chain Education 307
Earning Certificates and Certifications 307
APICS certifications from the Association for Supply Chain Management 308
Council of Supply Chain Management Professionals 311
Institute for Supply Management 312
The International Society of Logistics (SOLE) 314
Project Management Institute 314
The Futurist Institute 315
International certifications 316
Earning Degrees and Diplomas 317
Undergraduate degrees 317
Graduate degrees 318
Exploring Online Education Options 318
Traditional online programs 319
MITx MicroMasters in Supply Chain Management 319
Arizona State University Online MS-SCM 319
Coursera 320
LinkedIn Learning 320
YouTube 320
Playing Supply Chain Games 321
The Beer Game 321
The Fresh Connection 322
Rise of Industry 322
Following Supply Chain Media 323
Part 6: The Part of Tens 325
Chapter 21: Ten Questions to Ask about Your Supply Chain 327
Who Are Your Key Customers? 327
What Do Your Key Customers Value? 328
How Could Your Supply Chain Create More Value? 328
How Do You Define Supply Chain Management? 329
What Information Do You Share with Suppliers? 329
How Do You Compare with Competitors? 330
What Changes Could Increase Revenue? 331
What Changes Could Lower Costs? 331
What Affects Your Supply Chain Now? 332
What Will Affect Your Supply Chain in the Future? 333
Index 335
by "Nielsen BookData"