CiNii 図書 - Theorizing crisis communication

Explore the major theories within crisis communication, fully revised and updated Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks. This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book: Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.

Acknowledgments ix Foreword xi 1 Introduction to Crisis Communication 1 Defining Crisis 4 Defining Communication 12 Plan for This Book 19 Conclusion 20 2 Theorizing about Crisis and Crisis Communication 21 Critiquing Theory 31 Conclusion 32 3 Theories of Communication and Warning 33 Detection of Risks 34 Warnings 36 Hear-Confirm-Understand-Decide-Respond Model 44 Applications of the Hear-Confirm-Understand-Decide-Response Model 46 Strengths and Weaknesses of the Hear-Confirm-Understand-Decide-Response Model 47 Protective Action Decision Model 48 Applications of the PADM 52 Strengths and Weaknesses of the PADM 54 Integrated Model of Food Recall 55 Applications of the Integrated Model of Food Recall 58 Strengths and Weaknesses of the Integrated Model of Food Recall 58 Emerging Warning Systems 59 Conclusion 61 4 Theories of Communication and Crisis Development 63 Assumptions of Stage Models 66 Three-Stage Model 69 Applications of the Three-Stage Model 71 Strengths and Weaknesses of the Three-Stage Model 72 Fink's Four-Stage Cycle 72 Applications of Fink's Four-Stage Cycle 74 Strengths and Weaknesses of Fink's Four-Stage Cycle 75 Turner's Six-Stage Sequence of Failure in Foresight 76 Applications of Turner's Six-Stage Sequence of Failure in Foresight 78 Crisis and Emergency Risk Communication 79 Applications of CERC 80 Strengths and Weaknesses of CERC 84 Conclusion 85 5 Theories of Communication and Crisis Outcomes 87 Organizational Learning 88 Sensemaking 94 Organizational Legitimacy 98 Balance Theory 102 Stealing Thunder 105 Situational Crisis Communication Theory 108 Discourse of Renewal 113 Conclusion 117 6 Theories of Communication and Emergency Coping and Response 119 Assumptions of Communication and Emergency Response 121 Chaos Theory and Emergent Self-Organization 122 Theories of Communication and Crisis Coordination 128 Communication and Community Resilience 137 Four-Channel Model of Communication 148 Integrated Crisis Mapping Model 153 Conclusion 155 7 Theories of Crisis Communication and Legacy Media 157 The Legacy Mass Media 159 News Framing Theory 160 Focusing Events and Agenda Setting 163 Exemplification Theory 168 Uses and Gratifications Theory 171 Cultivation Theory 175 Media System Dependency Theory 178 Crisis News Diffusion 182 Diffusion of Innovations 185 Conclusion 189 8 Theories about Social Media and Crisis Communication 192 Social Information Processing Theory 196 Warranting Theory 198 The MAIN Model 201 Dialogic Theory of Public Relations 204 Social-Mediated Crisis Communication Model 208 Emerging Theories of Social Media in Crisis Communication 211 Conclusion 212 9 Theories of Influence and Crisis Communication 213 Apologia 215 Image Repair 218 Kategoria 223 Dramatism 227 Narrative Theory 231 Message Convergence Framework 234 Conclusion 237 10 Theories of Communication and Risk Management 239 Social Amplification of Risk Framework 242 Risk Information Seeking and Processing Model 245 Mindfulness 248 High Reliability Organizations 252 The Precautionary Principle 258 Cultural Theory 262 The IDEA Model 266 Conclusion 270 11 Theories of Crisis Communication and Ethics 271 Ethics 272 Crisis Communication as an Ethical Domain 275 Responsible Communication 278 Significant Choice 280 The Ethic of Care 282 Virtue Ethics 284 Justice 286 Applications of Moral Theory to Crisis 287 Conclusion 292 12 Applying Theories of Crisis Communication 293 Choosing a Theory 294 The Rationale for Asking Question 295 Questions Focusing of Ontology 295 Questions Focusing on Axiology 297 Questions Focusing on Epistemology 298 Selecting a Data Set and Method 300 Selecting Literature for Review 302 Forming Conclusions and Implications of Research 303 The Practicality of Theory in Understanding Crisis Communication 304 Persistent Challenges 305 Invisible Success 305 Global Causation 306 Insufficient Instruction for Self-Protection 306 Persistent Opportunities 307 New Perspectives for Study 308 A Final Word 310 References 311 Index 348

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Theorizing crisis communication

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