Libraries that learn : keys to managing organizational knowledge
著者
書誌事項
Libraries that learn : keys to managing organizational knowledge
ALA Editions, 2019
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Sharing organizational knowledge supports onboarding, coaching, mentoring, and the day-to-day smooth functioning of the workplace. So why are the procedures, policies, and best practices for your organization often so hard to find? Although the term "knowledge management" might conjure up images of a bureaucratic labyrinth, essentially it means getting the right information to the right people at the right time. A lot of that information is embedded in work practices or may be siloed where it can't easily be shared; managing it successfully hinges on effective communication with every person on your team. This book surveys approaches to knowledge management (KM) that address hierarchical power structures and internal competition to get measurable results. With insights drawn from six case studies at academic and special libraries, in this book you'll find guidance on such topics as
demystifying KM by reframing the concept to reflect organizational needs;
the six elements of an actionable knowledge audit;
how to harvest insights from staff at all levels of the organization;
ten characteristics that define effective communities of practice;
enabling KM through platforms like WordPress, Google Drive, and Dropbox or by adapting library tools like LibAnswers or ArchiveSpace;
fostering knowledge sharing among liaison librarians;
how interim administrators can develop a KM plan;
sharing tacit knowledge with storytelling; and
methods for securing knowledge before employee departure.
Your library already contains organizational knowledge-both in your employees and in your institution; this book will lead you towards guiding, fostering, and organizing that knowledge for improved organizational fitness.
目次
List of Figures
Preface
Part I Overview and Context
Chapter 1 Histories, Theories, and Perspectives of Knowledge Management - Spencer Acadia
Chapter 2 Challenges and Issues in Managing Organizational Knowledge - Spencer Acadia and Jennifer A. Bartlett
Chapter 3 Conceptual and Technological Tools for Knowledge Management - Jennifer A. Bartlett and Spencer Acadia
Chapter 4 Predicting the Future of Knowledge Management - H. Frank Cervone
Part II Case Studies
Chapter 5 Chaos Controlled: A Special Library's Approach to Knowledge Management - Linna R. Agne and Debra P. Brookhart
Chapter 6 Fostering Knowledge Sharing among Liaison Librarians - Diana Dill and Alice Kalinowski
Chapter 7 Managing Knowledge, Managing Change: An Interim Leadership Experience - Rachael Dreyer and Jennie Levine Knies
Chapter 8 Using LibAnswers to Create an Internal Staff Handbook - Jeremiah Paschke-Wood and Anne E. Wilson
Chapter 9 From Wiki to Blog: An Academic Library's Journey to a Collaborative Knowledge Management System - Junior Tidal
Chapter 10 Securing Knowledge before Employee Departure: Do Wikis Work? - Nancy J. Weiner
Afterword, by Jennifer A. Bartlett
About the Editors and Contributors
Index
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