Managing hospitality organizations : achieving excellence in the guest experience

Author(s)

• Ford, Robert Clayton
• Sturman, Michael C. (Michael Craig)

Bibliographic Information

Managing hospitality organizations : achieving excellence in the guest experience

Robert C. Ford, Michael C. Sturman

Sage, c2020

2nd ed

• : pbk

Note

Includes bibliographical references (p. 493-528) and index

Details

• NCID: BC04981262
• ISBN:
  • 9781544321509
• LCCN: 2018043450
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Los Angeles
• Pages/Volumes: xxxi, 544 p.
• Size: 26 cm
• Classification:
  • LCC : TX911.3.M27
  • DC23 : 647.94068
• Subject Headings:
  • LCSH : Hospitality industry -- Management
  • LCSH : Hospitality industry -- Customer services
  • LCSH : Hospitality industry -- Personnel management