Culture, conduct and ethics in banking : principles and practice
Author(s)
Bibliographic Information
Culture, conduct and ethics in banking : principles and practice
（Chartered banker）
Kogan Page, 2020
[1st ed.]
- : pbk
Note
Includes bibliographical references and index
Description and Table of Contents
Description
Endorsed by the Chartered Banker Institute as core reading for its professional qualifications, Culture, Conduct and Ethics in Banking emphasizes the importance of professionalism for banks, and explores how all staff play a key role in putting customers at the heart of their business.
Taking an applied approach, it aims to develop the reader's capability to: recognize and contribute towards balanced outcomes for consumers and organizations; understand the impact of reputational deficit; and understand the personal impact of an individual in the workplace.
From a discussion of the main branches of ethical thinking to an overview of regulation and legislation in the UK and internationally, this book covers the theory and practice of conduct and professionalism in banking. Chapters contain activities and industry case studies, and further reading and viewing suggestions are included to help develop a deeper understanding of the topics covered. With fully referenced discussion of conflicts of interest, decision making models, the role of professional bodies, corporate governance, conduct risk management and the Global Financial Crisis 2007-08, Culture, Conduct and Ethics in Banking is the essential guide for finance professionals.
Table of Contents
- Chapter - 00: Introduction
- Chapter - 01: Ethics theory
- Chapter - 02: Professionalism and ethics in banking
- Chapter - 03: Ethical decision making in practice
- Chapter - 04: A short history of banking
- Chapter - 05: An overview of regulation and legislation in banking
- Chapter - 06: Corporate governance
- Chapter - 07: Conduct and culture in banking
- Chapter - 08: Conduct risk management
- Chapter - 09: Corporate social responsibility and environmental issues
- Chapter - 10: Ethics and technology
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