Mapping experiences : a complete guide to customer alignment through journeys, blueprints, and diagrams

著者

• Kalbach, James

書誌事項

Mapping experiences : a complete guide to customer alignment through journeys, blueprints, and diagrams

Jim Kalbach

O'Reilly, c2021

2nd ed

タイトル別名

Mapping experiences : a complete guide to customer alignment through journeys, blueprints & diagrams

注記

Previous ed.: 2016

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BC06531620
• ISBN:
  • 9781492076636
• LCCN: 2021304181
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Sebastopol, Calif. ; Tokyo
• ページ数/冊数: xxv, 410 p.
• 大きさ: 19 x 24 cm
• 分類:
  • LCC : HF5415.335
  • DC23 : 658.812
• 件名:
  • LCSH : Information visualization
  • LCSH : Consumer satisfaction
  • LCSH : Consumer satisfaction -- Evaluation
  • CSHF : Apprentissage organisationnel
  • CSHF : Efficacité organisationnelle
  • CSHF : Applications (Mathématiques)
  • CSHF : Consommateurs -- Satisfaction -- Évaluation
  • FREE : Consumer satisfaction -- Evaluation. fast (OCoLC)fst00876404
  • FREE : Customer relations. fast (OCoLC)fst00885533
  • FREE : Mappings (Mathematics) fast (OCoLC)fst01008724
  • FREE : Organizational effectiveness. fast (OCoLC)fst01047852
  • FREE : Organizational learning. fast (OCoLC)fst01047870