Hospitality marketing
著者
書誌事項
Hospitality marketing
Routledge, 2017
3rd ed
- : pbk
並立書誌 全1件
大学図書館所蔵 全1件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Previous ed.: 2011
Includes bibliographical references and index
内容説明・目次
内容説明
This introductory textbook shows you how to apply the principles of marketing within the hospitality industry.
Written specifically for students taking marketing modules within a hospitality course, it contains examples and case studies that show how ideas and concepts can be successfully applied to a real-life work situation. It emphasizes topical issues such as sustainable marketing, corporate social responsibility and relationship marketing. It also describes the impact that the internet has had on both marketing and hospitality, using a variety of tools including a wide range of internet learning activities.
This 3rd Edition has been updated to include:
Coverage of hot topics such as use of technology and social media, power of the consumer and effect on decision making, innovations in product design and packaging, ethical marketing and sustainability marketing
Updated online resources including: power point slides, test bank of questions, web links and additional case studies
New and updated international case studies looking at a broad range of hospitality settings such as restaurants, cafes and hotels
New discussion questions to consolidate student learning at the end of each chapter.
目次
Preface
Structure and learning features
Acknowledgements
Part A: Introduction
1.Introduction to hospitality marketing
Part B: Pre-encounter Marketing
2. Marketing research
3. Understanding and segmenting customers
4. Competitive strategies
5. Developing the offer
6.Locating the offer
7. Pricing the offer and Revenue Management
8. Distributing the offer
9. Communicating the offer
Part C: Encounter Marketing
10. Managing the physical environment
11. Managing service processes
12. Managing customer-contact employees
Part D: Post-encounter Marketing
13. Managing customer satisfaction
14. Relationship marketing
Part E: The Marketing Plan
15. Marketing planning
Index
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