Operations management in the hospitality industry
Author(s)
Bibliographic Information
Operations management in the hospitality industry
Emerald, 2021
Available at 5 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references and index
Description and Table of Contents
Description
From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.
This book spans a breadth of topics critical to today's operations leaders. Each topic surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features.
Uniquely, the book is set out in standalone chapters that can be digested individually or together; allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, or a professional seeking tools, readers will gain valuable knowledge from Operations Management in the Hospitality Industry.
Table of Contents
- Chapter 1. Understanding Service Operations Strategy
- Alec N. Dalton and Michelle (Myongjee) Yoo Chapter 2. Designing Service Experiences
- Peter Szende and Alec N. Dalton Chapter 3. Designing Service Environments
- Vanja Bogicevic and Hyeyoon Choi Chapter 4. Forecasting Demand
- Michelle (Myongjee) Yoo and Sybil Yang Chapter 5. Inventory Control
- Miguel Bendrao Baltazar and Yuan Li Chapter 6. Managing Supply Chains
- John Bancroft and Di Li Chapter 7. Organizing Staff
- Suzanne Markham Bagnera and Peter Szende Chapter 8. Managing Capacity and Waits
- Alec N. Dalton and Andrew M. Daw Chapter 9. Measuring Quality
- Michelle (Myongjee) Yoo and Alec N. Dalton Chapter 10. Improving Effectiveness and Efficiency
- Susan L. Hyde and Paul J. Bagdan
by "Nielsen BookData"