A trauma-informed framework for supporting patrons : the PLA workbook of best practices

著者

    • The Public Library Association Social Worker Task Force

書誌事項

A trauma-informed framework for supporting patrons : the PLA workbook of best practices

The Public Library Association Social Worker Task Force

ALA Editions, 2022

  • : paper

大学図書館所蔵 件 / 全1件

この図書・雑誌をさがす

注記

Includes bibliographical references and index

内容説明・目次

内容説明

Offering practical guidance and support, this workbook will spark curiosity and reflection on how everyday library interactions intersect with trauma and adversity. Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply "problems." This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It's filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library's patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.

目次

Acknowledgments Introduction: No Easy Answers Part ILaying the Groundwork Chapter 1 What Is Trauma? Chapter 2 Navigating Challenging Behavior Chapter 3 Tools and Techniques Part II Strategies and Scenarios Scenario 1 Mental Health Challenges Scenario 2 Sleeping at the Library Scenario 3 Strong Personal Odor Scenario 4 Personal Belongings Scenario 5 Suspected Intoxication, Under the Influence Scenario 6 Substance Use Scenario 7 Threatening Verbal and Nonverbal Behavior Scenario 8 Unsheltered Teens Scenario 9 Adult Self-Neglect Scenario 10 Child Abuse or Assault Scenario 11 Solicitation or Panhandling Scenario 12 Stealing Scenario 13 Child Unattended after Closing Part III Putting It All Together Exercise 1 Now It Is Your Turn Exercise 2 Begin Anyway Exercise 3 Self-Care Assessment Exercise 4 Self-Care Maintenance Exercise 5 Emergency Self-Care Exercise 6 When Bad Things Happen Exercise 7 Using Your Knowledge for Justice and Change Exercise 8 Expand Your Knowledge Conclusion: The End Is Just the Beginning About the Principal Writer and Advisor and the Contributors Index

「Nielsen BookData」 より

詳細情報

ページトップへ