Dare to lead : the transformation of Bank of Baroda : the role of intangibles : leadership, rebranding, customer centricity, technology, people processes
著者
書誌事項
Dare to lead : the transformation of Bank of Baroda : the role of intangibles : leadership, rebranding, customer centricity, technology, people processes
（Response business books）
SAGE, 2013
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注記
"First published in 2011"--T.p. verso
Includes bibliographical references (p. 393) and index
内容説明・目次
内容説明
Dare to Lead is the fascinating story of how Anil K. Khandelwal transformed Bank of Baroda (BOB) from being just another public sector bank into one of the most valuable brands in Indian banking.
This is the story of the leadership challenges, management solutions and personal and professional excitement the author experienced in transforming the 97-year-old bank into a modern, tech-savvy, customer-centric bank.
This book is an excellent blueprint for undertaking transformation in large, geographically dispersed public sector enterprises. It describes how a large-sized bank was transformed on all parameters with clear vision, execution discipline, customer centricity and people engagement.
The author emphasizes that large-scale transformation can be undertaken successfully only if the CEO shows courage to change the status quo and mobilize the human effort within the organization.
The story of BOB's transformation has captured international attention and finds its mention in Harvard Business Review, Human Resource Development International and the book The India Way by the Wharton School faculty.
目次
Foreword Peter Cappelli
Prologue
Public Sector Banks: An Overview
The Beginning of a Long Journey
Seed Time
A Jobless Job
An Affair with Operations
Walking on Fire
Travails of Co-Leadership
Dena Bank: My First Brush with Leadership
Return of the Native
First 100 Days
Rowing Together
Crafting the Future
Communication for Action
Engine of Growth: Building Human Capital
Engaging the Foot Soldiers
Dealing with Unions
Rebranding: From Plastic Surgery to DNA Change
Innovating for Customers
Connecting with Customers
Romancing with Retail
Technology on Roller Coaster
Back to Basics
Creating India's International Bank
Reshaping the Roots
Rebirth of a Branch
Working with the Board
Celebrating the Glory
Last 100 Days
Farewell
My Leadership Code
Epilogue
Khandelwal's Leadership: An Academic Perspective - Pradip Khandawalla
Annexures
Bibliography
Index
「Nielsen BookData」 より
